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Absolute FAQ Manager is a feature packed FAQ and Knowledge Base Management software for delivering automated customer support directly from your web site 24 hours a day / 7 days a week. It supports unlimited users, topics and knowledge base articles. Natural language searches and question boxes. Content Syndication through RSS, Inline Help Panel (your users don't have to leave your site to get get support) and reports and much more. It has been developed using 100% ASP.NET code and SQL Server stored procedures. Put your customer support on auto-pilot and deliver answers to your customers when they need them!
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Commercial
Version: 6.0
Platform(s): windows
Updated: Mon Jan 28 2008
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Full knowledgebase & customer support solution.
Clients can read the knowledgebase that is organized with nested categories (unlimited categories, sub-categories, even sub-categories to the subcategories), news articles, category alerts (current service affecting/important data about this particular subject), take downloads, make & store notes, get downloads, do an advanced search, rate articles, read 'related articles', or submit a new ticket/question.
Agents can control which categories can be submitted to, on a per client basis, enable/disable client self-registration, use a WYSIWYG text editor to provide attractive answers, upload files for customer downloading (or add images to KB and news articles), get email notifications, tasks calendar & contacts...
There are far too many features to list here. Please try the online demo, or request a 30-day free trial download.
Expinion.net has 1000s of clients, in 142 countries, and this our best application ever.
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Commercial
Version: 1.8 Platform(s): windows Updated: Wed Jan 23 2008 |
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