Bring your support department into the 21st century with our Helpdesk Application. Engineers logins, send private messages, printable job lists, job history and much much more
CommercialVersion: 1.1 Platform(s): windows Updated: Mon Aug 22 2005
iHelpDesk is a fully web-based service request/helpdesk software solution. iHelpDesk streamlines communication between your end users and their service providers by eliminating unthreaded emails, phone calls, and faxes. With an official place to enter and manage all work requests, users will become more self sufficient requiring less assistance from a helpdesk operator. Once implemented, users will gain confidence that their work requests will not be lost minimizing the need for redundant requests. iHelpDesk will also provide your organization with ticket anaylsis, real-time Knowledge Base ( will be added soon ), easy to use reports.
CommercialVersion: n/a Platform(s): windows Updated: Mon May 30 2005
Live help chat for sales and support powered by Real Assistant. Key features: chat buttons and chat invites, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more...
CommercialVersion: 4.4 Platform(s): windows Updated: Fri Jan 28 2005
Give your website a robust, tracable contact/support solution. Users create their own accounts and log "Tickets". Can have unlimited Support Operators to reply to the tickets. Live demo at the site
Version: 2 Platform(s): windows Updated: Mon Aug 22 2005
MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center.
Tickets
They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing.
Main Features
Reference numbers assigned
Automatic escalation
Customer history
Ticket monitoring: Customers and Support personnel are always able to see ticket status
A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions
Customer features:
Open a new ticket
Preview status of active and resolved tickets
Rate ticket solution
Version: 3.1 Platform(s): windows Updated: Sat Feb 12 2005
Version Tracker is a system for making sure users of your application always stay up-to-date. You just use tha Version Tracker server-side ASP script to list what available versions of your product you have. Then, your Visual Basic or ASP application can use the Version Tracker client-side component to check and alert the user if an update exists.
The Version Tracker server script publishes available versions as an XML document (sample), so it can be extended onto languages that we haven't covered.
Version: 0.1 Platform(s): windows Updated: Tue Dec 28 2004
Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives
Version: 1.0 Platform(s): NT Updated: Thu Apr 22 2004
A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more.
Version: 3.0.3231 Platform(s): Win 2000/XP Updated: Sat Apr 3 2004
TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors donīt have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site.
TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost!
Version: 2.0 Platform(s): Windows 2000 Server, IIS5 and Higher Updated: Thu Dec 18 2003
Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade.
Version: 2.3 Platform(s): Win 9x/NT/2000/XP Updated: Tue Dec 2 2003
Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
Version: 2.0.27 Platform(s): Win 2000/NT Updated: Mon Mar 31 2003
A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
Version: 3.0 Platform(s): Windows NT/2000/XP Updated: Mon Mar 17 2003
eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues.
Version: 1.4.1 Platform(s): Win NT/2000 Updated: Mon Nov 25 2002
Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
Version: 2.1 Platform(s): Windows NT/2000/XP Updated: Tue Oct 29 2002
Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.
Version: 0.97.3 Platform(s): Windows NT/2000/XP Updated: Tue Sep 3 2002
