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* Not just a knowledgebase but a full customer support and ticket tracking system! Inexpensive, but never cheap.
* For visitors/clients there's an organized knowledgebase (unlimited categories, 3 levels), optional side panel, glossary word definitions, searching & sorting capabilities and the ability to ask questions (with suggested solutions shown).
* For the customer service professional – customizable HTML email notifications, WYSIWYG editor, customizable fields/field types, automatic issue history tracking, management reporting (by specified dates), custom security levels, an unlimited number of agents, & more.
* Some of the bonus features that help support personnel and their managers to share info online - anytime are: 'To Do' Lists, Contacts Book, Agent to Agent emailing, Upload manager (admin and user if desired), Agent Logs, statistics reporting per agent/category/user.
* 1000s of clients in over 140 countries. Only $145, includes support, install and upgrade.
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Commercial
Version: 6.5
Platform(s): windows
Updated: Wed Jan 23 2008
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100% ASP based Knowledge base application that uses a simple MS Access or robust MS SQL database to store articles, FAQ's, etc. in an organized way. Features: Powerful search engine, Clean and intuitive interface, Highly configurable display, Web admin to add, edit and archive articles and categories, Add related downloads to articles, Refer to related articles, User poll, Email feedback, and Article hit counter. Language module support, Logging, NT Authentication.
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Free
Version: 2.2 Platform(s): windows Updated: Sun Jul 27 2008 |
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