CGI and Perl Customer Support Script and Programs

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Home :: CGI and Perl :: Scripts and Programs :: Customer Support

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Total: 38 Displaying: 21 - 38

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Help Desk for Intranets

Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications. Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application. Free full featured 28-day trial.

Version: 4.1 Platform(s): Win 98/XP/NT/2000/2003 Updated: Mon Feb 2 2004

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Customer Tracking System

	Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even Agents is available. Try the test online, where the Email notification even works if you submit a valid Email-ID.
Version: 1.1 Platform(s): Unix, windows, Cygwin. Updated: Mon Dec 15 2003

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rEmindZ

	rEmindZ automatically sends an e-mail to your client, 7 days before payment of an invoice is due. The e-mail tells the client the date of the invoice and when the payment is due. rEmindZ can be used for other reminders.
Version: 1.0 Platform(s): Unix / Linux Updated: Thu Dec 11 2003

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CGIResource.de Supportsystem

	The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.
Version: 1.3 Platform(s): Unix Updated: Mon Dec 1 2003

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OTRS - Open Ticket Request System

	OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Version: 1.1 Platform(s): Linux, Unix, Win NT, XP Updated: Sun Nov 2 2003

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SuperDesk

SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk has full support for both text and HTML emails, and also email attachments. All aspects of SuperLinks can be controlled from its Control Panel including, but not limited to, category management, ticket management, backup & restore functions and general options that control what features are available to the visitor.

Version: 1.0 Platform(s): *nix, Windows, DBM/MySQL/MSSQL/Oracle Updated: Mon Sep 22 2003

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Live Advisor

	Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session.
Version: 1.09 Platform(s): Unix, Win NT/2000, Mac Updated: Tue Sep 2 2003

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Envex Support System Module

The Support System module provides an easy and efficient way for your business to provide quality customer support to your members, customers, and the general public. Many features are included with this module including, multiple support techs, departments, categories, pre-written responses, full notification system, plus more. There are also powerful administrative features, allowing you and fellow administrators to oversee all support requests flowing through the system, and all support techs.

Version: 1.0 Platform(s): UNIX / LINUX Updated: Fri Aug 22 2003

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MySupport

	MySupport allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done.
Version: n/a Platform(s): Unix Updated: Wed May 14 2003

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HelpDesk Online

	Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available.
Version: 2.14 Platform(s): Unix, Win NT/2000 Updated: Wed Oct 16 2002

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Ox-LiveSupport

Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold and Active users; Optional Hold or Awaiting Time - shows users how many users are ahead of them and estimated awaiting time; Push Page Technology; Tech can view/delete report and full users and technician text chat records; Uses HTTP Protocol - supports firewalls; Browser-based Chat - No client software to install and Works with browsers 4.0 and higher.

Version: 1.0 Platform(s): Unix, Windows Updated: Mon Jan 14 2002

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Active Stats

The Active Stats is a HumanClick style application that allows the Webmasters to interact with their visitors in real-time. With the Windows based application on your PC, you can view users navigating your site in real-time. By placing a graphic of your own design or by using the stock graphic that comes with Active Stats, your users can click this graphic and you will be paged to chat with them. If you are away, the user will then be prompted with a contact form. Their question can then be emailed to you. You can also initiate a chat with a user (MSIE feature only). From there you can use canned messages, send pictures, send HTML, and push pages to your user. You can also use the Active Stats just to monitor the site if you do not wish to chat with your users. You can also see if users on your site are repeat visitors or new, and what sites your users are coming from.

Version: 1.0 Platform(s): Unix, Windows Updated: Tue Dec 11 2001

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SupportMan

	SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see and resolve the problems.
Version: n/a Platform(s): Unix Updated: Mon Dec 10 2001

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Ox-Support

	Ox-Support is an online support ticketing system written in Perl. Main features include: a full browser based administrative control, built-in FAQ system, searchable ticket database, email notifications, and easy ticket and user management.
Version: 4.0 Platform(s): Linux, Unix, Windows 2000/NT Updated: Mon Nov 5 2001

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Inquiry Handler

	Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings.
Version: n/a Platform(s): Unix, Win NT/2000 Updated: Sat May 19 2001

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Helpdesk::Mail System

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.

Version: 0.6 Platform(s): mod_perl, MySQL Updated: Sun Apr 29 2001

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Fresh Question Manager

	With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online counselling software.
Version: 1.0 Platform(s): Unix Updated: Wed Mar 7 2001

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WebTTS

	WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems.
Version: 3.0 Platform(s): n/a Updated: Thu May 11 2000

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Total: 38 Displaying: 21 - 38

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