Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available.
Resource Specification
Platform(s):
Unix, Win NT/2000
Date Added:
Aug 28, 2001
Last Updated:
Oct 16, 2002
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Average Visitor Rating: 4.00 (out of 5)
Number of Ratings: 4 Votes
Visitor ratings breakdown by period
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0.00
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1.00
Overall
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3
4.00
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AVG
Visitor Rating Totals
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HelpDesk Online.
Notes
4.00 (out of 5)
