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Description: MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center.
Tickets
They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing.
Main Features
Reference numbers assigned
Automatic escalation
Customer history
Ticket monitoring: Customers and Support personnel are always able to see ticket status
A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions
Customer features:
Open a new ticket
Preview status of active and resolved tickets
Rate ticket solution
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Notes
3.43 (out of 5)
