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Home :: PHP :: Scripts and Programs :: Customer Support :: Help Desk Notes 

HelpDesk Pilot - Web Based Help desk and Support Ticket Software Hits: 18100


Description:
HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Available in both Free and Commercial editions, Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution. As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket, split tickets, and lot more.


 Resource Specification
Platform(s): linux, windows, freebsd, osx, sun
Date Added: Oct 6, 2005
Last Updated: Aug 19, 2007
Author: Tenmiles Corporation


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 License Information
License # 1:
  License Type: Freeware Price: Free
  Additional Info: Free version allows you to add not more than 1 department (email address) and 1 staff
License # 2:
  License Type: Commercial License Price: $299.95
  Additional Info: Standard License: Add upto 3 department (email address) and 5 staff members.
License # 3:
  License Type: Commercial License Price: $399.95
  Additional Info: Professional License: Add 5 departments (email address) and 10 staff members.
License # 4:
  License Type: Commercial License Price: $499.95
  Additional Info: Corporate Multi-Domain License: UNLIMITED departments and 20 staff members. Multi-domain single installation license lets you manage emails from more than one domain name.


Average Visitor Rating:     4.78 (out of 5)
Number of Ratings: 18 Votes

  Visitor ratings breakdown by period
  Last 7 Days 0 0 0 0 0 0.00
  Last Month 0 0 0 0 1 5.00
  Last Year 0 0 0 0 2 5.00
  Overall 1 0 0 0 17 4.78
  1 2 3 4 5 AVG
  Visitor Rating Totals
1 2 3 4 5


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