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| Escon SupportPortal
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Hits: 3308
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Description: Escon SupportPortal is AJAX/PHP web-based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center:
- Track and manage support issues effectively to ensure customer satisfaction
- Allow end users and specialists to share experience through Support Forum.
- Keep your customers informed about new product's features through News Engine
- Live support Chat gives your customers answers to their questions on the spot in real-time
- Make new products versions and documentation always available to right person at right time
- Comprehensive Knowledge Base nd procedures
- Manage SLA and get reports on support load and performance.
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| Resource Specification |
| Platform(s): |
linux, windows, freebsd |
| Date Added: |
Sep 1, 2007 |
| Last Updated: |
May 23, 2008 |
| Author: |
Escon Information Consulting |
| License Information |
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License # 1: |
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License Type: |
Commercial License
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Price:
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$599.00 |
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Additional Info:
| Full/Owned license: unlimited departments, stuff and end-user. Installation, support and updates for one year included. |
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License # 2: |
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License Type: |
Commercial License
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Price:
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$49.00 |
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Additional Info:
| Monthly Hosted license: unlimited departments, stuff and end-users. Support included. |
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License # 3: |
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License Type: |
Freeware
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Price:
| Free |
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Additional Info:
| Free license: One department, One admin/stuff user, unlimited number of end-users. |
Average Visitor Rating:
4.00 (out of 5)
Number of Ratings: 1 Votes |
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Average Member Rating:
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Escon SupportPortal.
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