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SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include:
*Email Piping: Create/Modify tickets based on customer emails automatically
*Feature-packed admin and staff section *Flexible Knowledgebase
*AJAX powered user interface
*Advanced ticket Rule wizard
*IMAP/POP3 support
*Downloads : Share with your clients common files such as manuals etc in the download section.
*Multiple skins to match your web design
*Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments
*Quick View Statistics : View ticket and staff statistics in a graphical manner
*Reminders
*Private Messages *Unlimited Companies
*unlimited Departments
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Commercial
Version: 3.0
Platform(s): linux, windows, freebsd, sun
Updated: Fri Mar 16 2007
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Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.
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Commercial
Version: 8.1
Platform(s): linux, windows
Updated: Mon Oct 6 2008
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A growing business has at the heart of its evolution the goal of a positive customer experience. Efficient communication is a crucial component to any business, and centralizing the exchange network through which you reach your clients is a key aspect of the success your business will have delivering service and content to its members.
Saeven|CRM is the purification and tempering of a series of technologies that permits you to drive your online presence with greatest control and result. Centralizing client records, providing knowledgebase articles online and in response to ticket exchanges, online discussion, email, and drawing traffic intelligence across all of your sites synergistically giving your client a common ground to interact with all your businesses and departments - Auracle is a tool that has no equal.
PHP5 + mySQL4/5. Desktop client is OSX/Windows/Linux compatible. OSCommerce, VBulletin, Modernbill, Ebay integration + Kayako/Cerberus import available!
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Commercial
Version: 2.0.1
Platform(s): linux, windows, freebsd, osx, sun
Updated: Mon Jan 21 2008
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Cerberus Helpdesk 4.0 (Cerb4) is the current result of over 6 years of continuous software evolution, aimed at improving both group e-mail in the browser and efficient PHP5/MySQL software design. Over the years, we've learned from many of our own mistakes; and we've also watched as plenty of "pretty interfaces" have faded into obscurity because they couldn't handle realistic volumes of e-mail. We've learned from their mistakes too. Our code has to stay fast -- we regularly throw 100,000+ messages at it while importing mail from other systems.
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Commercial
Version: 4.0 (Build 809)
Platform(s): linux, windows, freebsd, osx, sun
Updated: Wed Nov 26 2008
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HdeskOnClick is the powerful way to provide online support to your customers. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Generate ticket statistics by departments and users. Manage your emails by importing automatically from multiple POP3/IMAP addresses. Populate the file library with commonly distributed downloads. Manage a troubleshooter to guide users through a series of steps to solve common problems. Keep track of tasks with personal and global calendar reminder systems. Overlook performance with the simple ticket rating system. Intercept common ticket issues by offering solutions from the knowledge base. Seamlessly integrate the system into your web site. Download your free trial today.
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Commercial
Version: 3.3.4.2
Platform(s): linux, windows, freebsd, osx, sun
Updated: Sun Oct 19 2008
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eSupport is a robust and flexible support solution. Features a stable email > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. Also comes with MS Outlook Integration and SLA's & Escalations!
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Commercial
Version: 3.00.13
Platform(s): linux, windows, freebsd, osx, sun
Updated: Wed Nov 2 2005
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You will love user interface of SupportCenter from first time you will try it. Support Center is help desk software that will handle multiple POP3 accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. SEO friendly Knowledgebase module will help your customer before they submit new tickets. Automatize whole process with powerful email parser, escalation rules, predefined messages, custom fields, statuses, priorities and customize mail templates, manage support staff according to real-time statistics and bill support time to your customers. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents or departments. Support Center is easy to use with intuitive and fast AJAX interface for convenience of support staff. Very reasonably priced package available also for one-time fee! Try our FREE version now !
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Commercial
Version: 2.9.6
Platform(s): linux, windows, freebsd, osx, sun
Updated: Sun Sep 7 2008
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Complete web-based helpdesk system that manages all incoming and outgoing tickets and e-mail messages through a central, intuitive user interface. The system includes a full-featured knowledge base that can deliver relevant articles based on the questions your clients enter into new tickets. Advanced workflow functions allow you to assign, forward, and comment on tickets while viewing the activity of other administrators in real time. SupportTrio also provides fine control over user permissions, allowing you to maintain a number of separate departments or even entire helpdesks which are accessible to only the most relevant clients and staff members. Additional features include a file library, troubleshooter module, calendar and address book, plus full integration with the TrioLive live chat system.
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Commercial
Version: 2
Platform(s): linux, windows, freebsd, osx, sun
Updated: Wed Sep 17 2008
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iDesk is helpdesk software that allows you to process your daily support requests. It will help you to create a customer support center where you can facilitate eased communications and issue tracking between customers and support staff in one or more departments.
iDesk not only provides general ticket handling, but also has POP3 processing, private messaging, announcements, job scheduler, knowledge base, download center, spam handling, statistics, predefined replies and much more.
iDesk is updated on a monthly basis with new features and fixes. We listen to customer suggestions and impliment changes that users require.
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Commercial
Version: 1.6.3
Platform(s): linux, windows, freebsd, osx, sun
Updated: Sun Sep 7 2008
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HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Available in both Free and Commercial editions, Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution.
As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket, split tickets, and lot more.
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Commercial
Version: 3.0.0
Platform(s): linux, windows, freebsd, osx, sun
Updated: Wed Aug 6 2008
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Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file.
Hesk comes with an installation file which will help you setup your database and script correctly with little effort.
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Free
Version: 0.94.1 Platform(s): linux, windows, freebsd, osx, sun Updated: Fri May 23 2008 |
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Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.1 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with an excellent AJAX capability. Handling your customers tickets are now so much easier and faster. The Knowledgebase now provide keywords that can be used to give suggestions when customer is about submitting a ticket. You may use the simple CMS to provide News, Headline Text and Right Menu inside this helpdesk. Staff can add their own tasks or add Internal News for others who use the helpdesk.
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Commercial
Version: 2.3.1
Platform(s): linux, windows, freebsd, sun
Updated: Tue Aug 26 2008
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Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.
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Free
Version: 1.0 Final Platform(s): linux, windows, freebsd, osx, sun Updated: Sun Oct 19 2008 |
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A flexible and easy-to-use helpdesk system written in PHP featuring tickets, knowledgebase and downloads. 100% XHTML 1.0 STRICT/CSS2 compliant output, supports MySQL, SQLite and PostgreSQL databases, PHP4/PHP5 compatibility (safe mode, error_reporting(8), register_globals=off). Other features: Skinnable interface & variety of skins to choose from, powerful registration system, UTF-8 based multilanguage support, converting emails into tickets from a POP3/IMAP account, access to tickets from a WAP device [any WAP phone], RSS/Atom feeds for your tickets and each single ticket, built-in IP-to-Country recognition, activity log with filtering by user/IP etc. Live demo is available.
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Commercial
Version: 1.2.1
Platform(s): linux, windows, freebsd, osx, sun
Updated: Sat Aug 16 2008
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QuickTicket, the advanced trouble-tickets and helpdesk management system. Includes, disptaching, automatic notification, calendar planning, management reporting. Also allow location of tickets on map/satellite image (Google). Support several languages: EN, FR, NL. Support several databases: MySQL, SQL server, PostgreSQL, Oracle, FireBird, SQLite, Informix, DB2 and Access.
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Free
Version: 1.9 Platform(s): linux, windows Updated: Sat Sep 27 2008 |
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AgileBill features a powerful ticket system that seamlessly integrates with its comprehensive billing and account management tools geared for multiple industries, including digital goods, web hosts, ISPs, and VOIP providers.
The Ticket system supports e-mail piping via POP and IMAP accounts, unlimited staff with configurable permissions, unlimited departments with customizable group requirements so you can sell access to clients needing varying support levels, as well as powerful search and reporting capabilities.
With AgileBill, there is no need to maintain separate systems for account registration, management, and authentication as it handles all this as well as billing, invoicing, and reporting on the commerce side. Other available plugins for AgileBill include Affiliates, Campaign Tracking, Web Hosting & Domain Automation, Integration with popular CMS and Forum Systems, Content Protection for sellers of Digital Goods, and much more.
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Free
Version: 1.4.92 Platform(s): linux, windows, freebsd, osx, sun Updated: Wed Nov 26 2008 |
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| Total: 120 Displaying: 1 - 20 |
Pages: 1 2 3 4 5 6  |
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