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Home :: PHP :: Scripts and Programs :: Customer Support :: Help Desk
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  Total: 116    Displaying: 101 - 116 Pages:   1 2 3 4 5 6   

   Dapper Desk   Hits: 8682 

 
Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Wireless PDA module allows you to answer tickets on any PDA or cell phone with HTML capable web browser. Paging feature. Also features: Custom autoresponse messages, FAQ manager, and customizable themes.


Version: 3.0.1   Platform(s): Linux, Windows, Solaris   Updated: Fri May 21 2004

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   phpSupport   Hits: 38396 

 
phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket.


Version: 5.0   Platform(s): Unix, Linux   Updated: Fri Mar  5 2004

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   Anteil OpenCRM   Hits: 68077 

 
Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security.


Version: 2.0   Platform(s): Linux   Updated: Fri Mar  5 2004

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   The PHP Support Desk   Hits: 8505 

 
The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem.


Version: 1.5   Platform(s): Unix - Linux - Windows   Updated: Fri Mar  5 2004

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   Ezy help desk software   Hits: 2953 

 
In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form.


Version: 1.0   Platform(s): Unix, Linux   Updated: Sun Nov  2 2003

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   HelpMeICT   Hits: 9665 

 
Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.


Version: 0.81   Platform(s): PHP enabled web server, SQL DB   Updated: Fri Sep 26 2003

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   PhpMyDesk   Hits: 12325 

 
PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details


Version: 1.0   Platform(s): All   Updated: Tue Jun 24 2003

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   guanxiCRM   Hits: 11064 

 
guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available.


Version: 0.9.1   Platform(s): Unix, Win 2000/XP   Updated: Wed Apr  9 2003

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   Online Work Order Suite: Lite Edition for PHP   Hits: 3399 

 
A simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.


Version: 3.0   Platform(s): Unix, Linux, Windows NT/2000   Updated: Mon Mar 17 2003

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   PHP Support Ticket System   Hits: 4523 

 
A customer support ticket system, uses mysql. Email notification, user registration, forgot password system, plus administration console. Uses templates for easy customisation. Available as a free download for members of delta.co.uk. Membership costs $50.


Version: 1.05   Platform(s): Unix, Windows   Updated: Mon Nov 25 2002

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   TechTables   Hits: 6925 

 
TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups.


Version: 2002-10-30   Platform(s): PHP   Updated: Tue Nov  5 2002

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   e11 Customer Relationship Management Solutions!   Hits: 16245 

 
e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html


Version: 3.5.8   Platform(s): n/a   Updated: Tue Oct  8 2002

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   phpTickets   Hits: 27914 

 
phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP server.


Version: 0.1   Platform(s): Unix   Updated: Tue Sep 18 2001

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   IRM   Hits: 31691 

 
IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.


Version: 1.3.0   Platform(s): n/a   Updated: Fri Jan  5 2001

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   Double Choco Latte   Hits: 22546 

 
Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.


Version: 20000826   Platform(s): Unix   Updated: Sun Aug 27 2000

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   PHP Helpdesk   Hits: 56990 

 
This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.


Version: n/a   Platform(s): n/a   Updated: Tue May 16 2000

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  Total: 116    Displaying: 101 - 116 Pages:   1 2 3 4 5 6   

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