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Features: Contact Management, KnowledgeBase, Customer Self-Service Portal, Case Tracking, Case Assignment, Support Team Control, Interaction History, email notification of cases, Notes and Attachments
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Version: n/a Platform(s): Runs on All Windows, UNIX, Mac OS X, Linux systems Updated: Mon Feb 2 2004 |
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EB Suite's Sales Automation includes: Contact Management, Contact Detail Info, Relationships between customers and contacts, Interaction History, Opportunity Management, Forecast, Multiple level forecast roll-up, Sales Team and Access Control, Management Reports, and Calendar / Tasks
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Version: n/a Platform(s): Runs on All Windows, UNIX, Mac OS X, Linux systems Updated: Mon Feb 2 2004 |
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AboutFace enables companies to deploy a set of intranet resources to make their workplaces more efficient and more friendly. AboutFace consists of the following integrated components: Employee "Yellow Pages" - a knowledge management tool that enables employees to identify and locate colleagues with particular skills, expertise, or experience; Employee "White Pages" - a replacement for paper-based phone and address lists that also incorporates instant messaging and dynamic, online floor plans; and Employee "Face Book" - a photo directory of all of a company's employees, designed to foster a friendly working environment. AboutFace customers include the law firms of Brown, Rudnick, Freed & Gesmer; Hill & Barlow; and Willkie, Farr & Gallagher; technology companies DigitalThink and Sonexis; Johnson & Johnson; as well as a number of other organizations nationally and internationally. AboutFace is available for Windows, Unix, as well as over the Internet as an ASP service.
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Version: 5.0 Platform(s): Windows, Unix, ASP Updated: Wed Aug 22 2001 |
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