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Home :: Tools and Utilities :: Customer Support
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  Total: 26    Displaying: 1 - 20 Pages:  1 2

   123 Live Help Chat Server Software
         Hits: 2598 

What sells more online than a live staff button to show that a live person is just a click-away? 123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support.Now,the web-based flash live chat client can show your customer a live agent even no click needed. It's a proven tool to boost online revenues and shorten sales cycle. 123 Live Help is secure Java chat server, full-featured & fine GUI design, Cheap Price. Optional video chat for staff. Meanwhile it increases staff productivity and reduce service costs. Most importantly, it makes the web site live and interactive!

Commercial   Version: 3.2    Platform(s): linux, windows, freebsd, osx, sun   Updated: Wed Jul  9 2008

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   chatFUSE
         Hits: 1108 

chatFUSE is a live web-based chat software using php/MySQL and can be configured with any spoken language. With chatFUSE you can chat one on one with any visitor on your website or they can initate a chat with you. An easy to use interface allows you to manage multiple chats at one-time. chatFUSE also integrates with digiSHOP Shopping Cart Software to allow to see which customers are in the process of shopping/ordering on your site and you can view the shopper's shopping cart contents at any time. The administrator can restrict IP addresses, manage departments, operator ratings, detail reports and more.

Commercial   Version: 1.0.3    Platform(s): linux, windows, freebsd, osx, sun   Updated: Fri Aug  3 2007

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   Sales-n-Stats: live help software & website statistics tool
         Hits: 6230 

Sales-n-Stats is a live help software and a website statistics analysis tool combined into one Java/PHP solution that adds such features to your site as visitor tracking (IP addresses, referrer domains, search keywords, personal profiles and history of visits and actions), real-time visitor monitoring (the current website zone and page, site paths, visitor badges allowing you to recognize returning and VIP customers), live help button, voice chat with customers via Skype, customizable website reports (including reports on site usage and ad campaigns), out-of-the-box integration with X-Cart and LiteCommerce shopping cart software, free integration modules for phpNuke, Mambo and OSCommerce. Talk to your customers, help them instantly, find out their actual needs and analyze their behavior. Improve conversion rates with live help functionality and understand your business processes better with comprehensive website statistics and marketing reports. Free version and trial are available.

Commercial   Version: 2.1    Platform(s): linux, windows, freebsd, osx   Updated: Tue Apr 22 2008

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   ReadyDesk - Web Based Help Desk Software
         Hits: 1471 

Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console, report builder, Remote Desktop and much more at an incredible price.

Commercial   Version: 4.0    Platform(s): linux, windows, osx, sun   Updated: Wed May  9 2007

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   Windows Startup Report   Hits: 2190 

 
Create a report of all the programs that start with windows. This simple (vbs) script will create an HTML file with each item that starts with windows. This can be very useful for troubleshooting performance problems or viruses. Super.


Free   Version: 1.1s   Platform(s): windows   Updated: Sun Jul 27 2008

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   Pathworks Software   Hits: 278 

 
Pathworks Software offers innovative help desk and customer support software for a Web 2.0 world. We offer Self Service that simply works, tech support for the masses, and powerful procedure management. Pathworks leverages the web to accelerate problem resolution for agents and customers. Our Software as a Service (SaaS) offerings drive up agent productivity by providing highly assisted self-service.


Free   Version: 1.12   Platform(s): windows   Updated: Tue Dec 18 2007

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   Support Now!   Hits: 427 

 
Support Now! is an online support system designed specifically for businesses to interact live with their website customers, resulting in an improved service and ultimately increased sales. >> Increase Your Online Sales * Increase sales by 50% or more * Convert visitors into customers * Reduce site/cart abandonment >> Improve Customer Support * Instantly support website visitors * Reduce waiting times * Reduce support costs Try Support Now! FREE for 15 days!


Free   Version: n/a   Platform(s): n/a   Updated: Fri Jul 27 2007

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   Ace Operator   Hits: 6174 

 
Ace Operator enables live interactions between company representatives and customers from the company web site. It allows customers to contact live agents at the click of the button, engage in interactive conversation and exchange information using multi-media content. It also allows companies to monitor visitors to their web site and initiate a conversation. It is an excellent tool for low-cost pre-sales support and any kind of customer services over the web. And, best of all, it is one of the most affordable solutions around. Ace Operator has excellent support for running it in a hosted environment. ASPs, ISPs and web hosting companies can host Ace Operators for their clients to create an additional source of revenue.


Free   Version: 1.4.0   Platform(s): linux, windows   Updated: Sat Apr  9 2005

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   Live Chat for Websites   Hits: 2603 

 
Provide Support is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don’t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up--just paste a small HTML snippet into your web page source code. No plug-ins or software installation required on customer's side. Fully customizable. No setup fee, no contracts, and no hidden costs.


Commercial   Version: 3.2.3   Platform(s): windows   Updated: Tue Jun  7 2005

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   Instant Housecall Remote Support   Hits: 380 

 
Deliver on-demand remote support and remotely access unattended computers with a single powerful tool. Instant Housecall works securely through firewalls with no pre-installed software or configuration. Brand it for your business. Reboot your customer's PC into safe mode, auto-reconnect, transfer files, chat, accept online payment, track session history and more. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies.


Commercial   Version: 4.4   Platform(s): windows   Updated: Wed Aug 13 2008

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   RealTimeQuery : Live Help System for Websites & More ...   Hits: 665 

 
With RealTimeQuery your visitors can contact you while visiting your website. The program acts as a server on your PC not depending on external servers. RealTimeQuery tracks your visitors and shows their country, IP, the webpage the visitor is seeing, the operating system, the web browser, and the webpage from where the visitor accessed your site. The program presents a worldmap where you can see the number of visitors from each country. You can even view the worldmap in 3D. RealTimeQuery supports multiple operators, the calls can be redirected between operators. Operators can invite to others to the same chat or chat privately. The program runs on the background, accessible from the system tray, alerting with sound and a popup window when a visitor calls you. The implementation process in your website is easy, just few HTML code lines.


Commercial   Version: 3.0   Platform(s): windows   Updated: Tue Jul  3 2007

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   Macro Independence   Hits: 1806 

 
Macro Independence is a Windows utility that records and plays back mouse and keyboard events and save to file simultaneity.It allows you to record your keyboard strokes and mouse movements. Then you can replay those recorded events at anytime. Macro Independence is used to control, monitor, trigger, or report on your windows automation actions without any operator/work people. In additional, Macro Independence is your Auto Operated System solution.


Commercial   Version: 19   Platform(s): windows   Updated: Sun Jun 24 2007

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   Close fit Help desk support software   Hits: 433 

 
Close Support is a suite of applications that operate together to allow your organization to manage its technical support operation. Working with Close Support will make your help desk become more effective and in better control. This table provides a brief introduction to the Close Support applications and exactly what is included with each of the purchase options. Click on any link to get further information.


Commercial   Version: n/a   Platform(s): n/a   Updated: Wed Mar 28 2007

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   Igoodsoft CRM System   Hits: 3422 

 
Igoodsoft CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.It can manage your marketing, customers, suppliers, purchase, sales and orders.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQ L and others.It supports secondary development.


Commercial   Version: 1.08   Platform(s): windows   Updated: Mon Feb 12 2007

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   Web Site Hitchhiker With Master Resell Rights   Hits: 1115 

 
Website HitchHiker is an easy to use Javascript browser that attaches itself to your webpages. Visitors to your site can EASILY bookmark, print pages, search, and more. In addition, you can move the HitchHiker to anywhere on your page. Users can close the Website HitchHiker and easily bring it back by double clicking anywhere on your page. The script is easy to install. All you have to do is copy the code into body of your page and upload 2 images. It's something that is different and will get your website remembered.


Commercial   Version: n/a   Platform(s): linux, windows, freebsd, osx, sun   Updated: Thu Jan 11 2007

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   Customer Service Comunication Portal   Hits: 1589 

 
Add your own services and prices.You can add your merchant account for billing profile Authorize.net and paypal automated billing system. you can mail out invoice paid confirmation. You can have your clients upload files to your appliance for safe and convenient retrieval from anywhere is the world. No more file diving! private message to your client and the client can send private messages to you. you will store your clients credit card numbers in an encrypted folder where they can be stored for billing monthly, Quarterly, Every 6 Months, Yearly. Whatever you set up in your clients profile. Assign client as many services as they have with you. Access your client from anywhere with this web based web site software. All the components yo need to organize your business on line. Access all your clients and all there info on one panel. On your web site.


Commercial   Version: 1.1   Platform(s): linux   Updated: Fri Oct 27 2006

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   StaffOnline   Hits: 2095 

 
StaffOnline offers you the possibility to interact with Web surfers online. With StaffOnline , agents that are online are reachable in audio video and chat with a simple click. They will be able to offer much more interactive and assertive services, making your business more accessible and your website more human.


Commercial   Version: 1.02   Platform(s): linux, windows, freebsd, osx, sun   Updated: Thu Sep  8 2005

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   XPeedoMeter 2005 Edition - Advanced bandwidth meter speedtest script   Hits: 2748 

 
Ornprodukter offer this popular and useful bandwidth support tool for any ISP or site offering Internet services, used all around the world. Make it simple for your customers (visitors) to compare speed in real-time over Internet with XPeedoMeter 2005 Edition bandwidth speedometer test. [TIP: Link in xpeedometer tests found by www.google.com for your customers to compare].


Commercial   Version: 2005 Edition   Platform(s): linux, windows   Updated: Mon Apr 18 2005

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   e-Contacto   Hits: 2932 

 
e-Contacto.com is an e-CRM solution, that allows you to provide customer/visitor support, online and in real time. Integration only requires a unique HTML line of code. Try the free version (fully functioning) and increase customer satisfaction along with sales.


Commercial   Version: 1.0   Platform(s): windows   Updated: Sat Apr 16 2005

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   Mortgage and home loan calculator .   Hits: 1600 

 
An accurate online mortgage and home loan calculator, with the caculation results showing you your monthly borrowing power.


Version: 1.23c   Platform(s): linux, windows, osx   Updated: Mon Mar  7 2005

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  Total: 26    Displaying: 1 - 20 Pages:  1 2

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