Help Desk

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Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file. Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.... (show more)

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Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.... (show more)

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OpenSupports is a PHP-MySQL script, a support center for your website. You can create staff members who will help you to answers user's tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer by your staff members. On the official site you will find manuals, demos and all the information you need to aplied it. A script totally recommended,OpenSupports can be the solution for many webmasters.... (show more)

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About LynxHD : LynxHD is a PHP helpdesk that is stylish and full of features. LynxHD has been updated with greater security and a new user interface. The Best Free PHP Helpdesk Solution. Lynx Help Desk Program features Web or email help desk ticket creation Email reply to help desk tickets Manage user accounts Help desk knowledgebase Save time with canned replies Create language packs for help desks Customize help desk software through templates Compatible with all major browsers... (show more)

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Free open source help desk system with great features like email notification and self ticket creation and registration. Version 2.0 has been re-written from the ground up to be fast and secure.

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iKode Helpdesk X, a pioneering web based customer service solution for your internal and external IT help desk. It is used by thousands of companies worldwide. What's new in this version 3.2: - Added the new function-Autoresponder - Optimized the operating experience - Enhanced the user friendly - Real time customer management - A useful tool for checking the installation environment - And more...... (show more)

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PHP Easy Ticket System (PETS) is all in one solution to a help desk, error report or even feed back form. by providing the user a way with interacting with the administration keeps a website a bit more active and keeps the users a lot more active. Features Administartion Control Css styled for easy theme tweaks or changes Full php class system Email and Information Templates for easy editing... (show more)

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osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.... (show more)

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Free Help Desk Software developed in PHP. This Customer Support Software is best suited for handling help desk calls in an I.T. department but can easily be modified to fit other needs. Please visit our site to download the free software, and try a live online demo of the help desk software. We update our helpdesk software regularly in response to customer feedback and to ensure maximum compatibility, so please check our web site often for free updates. Now supports MySQL or Access Database backends.... (show more)

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Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets. Administrators resolve trouble tickets, special administrators can be assigned to only see particular priorities or categories of help desk calls. The software comes with an easy to use install script making it possible for little computer knowledge to get the software setup.... (show more)

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phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP server.... (show more)

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Easy Installation Installing SA Helpdesk is easy and takes only a few minutes. A tutorial is provided to setup the system on WAMP. Ticket Management SA Helpdesk provides a no-nonsense tickets management page that would let admins and staff members to track every ticket efficiently. Status Filters There are numerous filters and search options available to let you find tickets across the help desk system. User Management There are options for creating and editing users for staff and customer portal. Knowledge Base SA Helpdesk has a built in search able knowledge base.... (show more)

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Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.... (show more)

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SupportAerie is an open source support script. It blends the idea of a normal contact form together with a ticketing system to create the only support script you will ever need to satisfy your customers. Customers are after simplicity and an an easy to use interface, and SupportAerie can provide those necessities for the customer. A lot of the support scripts available today offer 'too much', and customers often complain about not being able to create support requests etc properly due to the complexity of today's support scripts. SupportAerie only provides the customer with what he/she needs, making SupportAerie one of the best and easiest to use support scripts of today's technological generation.... (show more)

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Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database. This Help Desk Customer Support Web App is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server, FreeBSD and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly. We have just added new sorting features to the help desk, and also the next page feature to help reduce clutter. Now with Email Notification support, and a better design interface. We with support for web hosting using DB Prefixing. The help desk also includes invoicing. We have also just recently updated the software, so check our web site often for updates and new features added to this exciting free project.... (show more)

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It is a simple support desk script which allows webmaster to create unlimited number of staff members to answer users support tickets. Your visitors will be able to create support tickets then a unique ticket ID and code will be sent to them via email. They will use those information to access ticket on your support desk to send a new reply or read previous messages. There is very smaller, faster and does what a standard support desk is supposed to do.... (show more)

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ASTRES is developped by the french civil aviation since 2003 and is in fact an intranet to manage many tasks of the helpdesk : * to treat tickets of customers thanks to a workflow and, possibly, a sub decomposition (tree-view) of the first ticket in reformulated new sub-tickets (ITIL). The customer and the supporter affected to the ticket can discuss thanks to the "dialog". There is an internal dialog between the supporter of the first ticket and the other supporters of the sub-tickets * to index documents, media, material * to manage the planning, internal actions between members of the support, weekly activity reporting (text) of each member, projects thanks to a synthesis form to sum up the progress of a project * to generate statistics in tables or graphics about customers tickets, documents There is a search engine to search a wiki based on MediaWiki, a system of plugins and it's possible to add custom fields on the tickets (like Mantis).... (show more)

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ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation. 1.2.1 is much more secure now. ... (show more)

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phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket. ... (show more)