If you are like me and you have a number of different products to support then you may be interested in
eForcer our just released web based HelpDesk solution - no not just another one but a leading one with all the bells and whistles at half the price.
So, if you want a really easy to use professional helpdesk system perhaps now is the time to get one.
If you have any questions or comments you can make a post at our forum:
http://forum.eforcer.com
Dave MacGregor
eForcer HelpDesk - THE Web based Customer Support Solution
http://www.eForcer.com