[eurotienda]

Hi

I have more than 6 month wanting to contact with the support Email Marketing Software Solutions | Mailing Lists | Newsletter Software by Mailing List Manager Pro and they never answer. I have problems in eurotiendaonline.net with the module import and export so this software no work good.

Do not Buy never this softwares until they answer correct from his page support.


------Copy of their feedback mail----

Support@mailing-manager.com

Dear friend, we appreciate your inquiry about our software. Our support team will get back to you as soon as possible or even faster.

We appreciate your business.

-----------------------------------------

I do not recommended this software, they are not serious in theirs bussiness.


Regards.

[harley77]

I will concur with this. After the initial 30 days, you can forget ever getting ANY support, EVER. John Hudson (General Manager of Shedix) will ignore any further request after that point.

The basic facts about the software (Mailing List Manager Pro):

• Bounced email functionality: Completely non-existent. Sure, it looks like the function is there, but it's like the close button on an elevator, it does nothing.
  
• You cannot use Anchor links since the software automatically converts ALL links to a trackable format that break this functionality. You have no option to turn it off.
  
• Users of the system cannot use templates created by other users.
  
• Throttling is a complete joke. No matter what you set it at, it will send out all mails as fast as it possibly can.

One other note, it will allow you to send the same mailing out multiple times. It will not indicate in the mailing list whether it's been sent or not. VERY bad.

The phone number on their website (Mailing List Manager Pro > Support)
Is non-operational.

I've sent more emails than I care to admit to this fraud without a single reply.

STAY AWAY FROM SHEDIX!

[africancharly]

Hola

we have purchased the gold version and is corrupt, can soemone pass us a working version.

[ELVTechnology]

I'd have to agree with the majority here.

In fact, I just signed up purely to be able to post this message to share my bad experience with this company and hopefully save someone else the wasted money, but chances are it's probably too late if you're reading this.

I also purchased Mailing List Manager Pro, and couldn't get the software to run which is fair enough, perhaps I'm doing something wrong, so of course I contacted support.

I sent several emails to them, to different email addresses to get support and didn't get ONE non-automated reply. This was months ago. I even tried their Windows Live Messenger (MSN Messenger) contacts with no contact what so ever.

I would STRONGLY recommend against purchasing ANYTHING through this company as their customer support is non-existant, and clearly I'm not the only one to receive this lack of support.

I consider myself very reasonable, but this company doesn't care at all about its customers and once it has your money, they couldn't care less, and there is NO excuse for that.

No matter how good the marketing BS is on their website, seriously, save your time and find another company to deal with.

[Pro]

Do not ever consider to buy the mailing-manager newsletter script.

In my opinion this company is nothing but fraudlent.

The script is full of flaws.

Support is non-existing.

Filing complaints to both Paypal, Google, Digital River over a loooong period of time actually seemed to help for me.

So just keep away from this and spend your time on something else.

[charco]

Hi folks, Looks like I'm the next sucker on the bandwagon...

I'm currently trying to get support for the Mailing List Manager program, which does not import my lists but am not having a huge amount of success with the 24/7 SUPPORT.

The main man John Hudson replied to my first email very promptly and I provided the login to ftp and example files but have received no confirmation.

I'll keep you posted...

[charco]

The support guy John Hudson has been very helpful.

It turns out that the 'business' version of the software is obsolete and being phased out. They upgraded me to the 'gold' version (at no further cost) to try to sort out my problem.

In terms of help files, I was provided with a word help file that really wasn't too helpful, but nevertheless it was provided.

It remains to be seen how functional the software is, but as I say, John Hudson has been attentive to my problems.

I'll keep you posted.

I'll be honest - I want this software to work. It's not particularly instinctive and the lack of documentation makes is hard to use, but the user interface is good and up till now the support has been moderately rapid.

[brawsky]

Thanks for the info ^^"