[msm]

Hello,

before you acquire something from shedix.com, take in consideration my experience.

I have acquired the software Email Marketing Software Solutions | Mailing Lists | Newsletter Software by Mailing List Manager Pro, after several emails exchange, I have decided that it could be what I needed. I have installed the script and got an error message, I have sent an email to john@shedix.com , on the first email requesting support, I did receive a reply, but them I got not more replies to my emails, until now I am still waiting for support. Since I was tired of waiting, I have requested a refund, and of course, until today I am waiting...

I have now started a paypal dispute.

it was my mistake, I thought it was a serious companie...

emails: john@shedix.com and alex@shedix.com

[JohnHudson]

Hello Miguel,

John Hudson is here. Let me remind you that we refunded your order early this week in full. The only thing we asked is to delete our software. We refunded the order immediately after it was removed.

Shall I post refund confirmation here to prove it?

Thank you for your time,
John

[msm]

Dear John,

as you are aware I have been trying to get support from you and your company since I bought the script. I have sent you at least 2 emails per day, every single day during almost 2 weeks and got no reply. I even have used different email address to make sure you will not say you didin't receive.

I have request the refund almost one week ago, which you have completely ignored, but the refund was indeed provided after I open a paypal complain and made the bad review posts.

to be honest, I was already expecting a refund as soon as the first post was made, it is a shame that we have to work like this.

during almost 2 weeks I didn't receive a single reply to my 2 emails per day, and now your replying in less than one minute

it is your business approach, good luck

[wirehopper]

The posts in this thread by msm would not affect my consideration of shedix.com or its software.

Software is complex. Even the best software may be difficult to use, for a variety of reasons. Business communication can be difficult as well. Issues take time to be identified, addressed, and resolved.

Good luck to all parties.

[Breanne Kayley]

as you are aware I have been trying to get support from you and your company since I bought the script. I have sent you at least 2 emails per day, every single day during almost 2 weeks and got no reply. I even have used different email address to make sure you will not say you didin't receive.

I have request the refund almost one week ago, which you have completely ignored, but the refund was indeed provided after I open a paypal complain and made the bad review posts.

[harley77]

I found this thread looking for anyone having the same experience as me. Their mailing manager pro software has some major bugs and John is completely silent when requesting support.

Bounce back management is completely broken
Throttling doesn't work at ALL
Templates made by one user will not work for other users.

Those are just the 3 major ones.

Hopefully one day he will stop ignoring his customers.

[fea]

Importing and Exporting Features have not worked in Mailing List Manager Pro. I have tried to contact the support center using the information provided on the support page of the Mailing List Manager Pro website. The telephone number does not work and I have not had anyone respond via email. It has been over 3 weeks and the website says that their support center usually responds within 12 hours.

I need assistance regarding Importing/Exporting using Mailing List Manager Pro - Gold. Can anyone help with the issues? Does anybody have a working support phone number or email address that you have been successful reaching someone at Shedix or Mailing List Manager Pro?

I am having a problem importing a .CSV file and exporting mailing groups with Mailing List Manager Pro - Gold.

The following are the steps I took to Export a specific mailing group:

1-Selected the specific mailing group. The delimiter was changed to a comma from a semi-colon. I even tried leaving it as is.
2-Clicked the "Next" button.
3-Saved the file to my computer.
4-Opened the file (a blank page is displayed)

Internet Explorer & Firefox were used to export the file with the same result - the .CSV file saved to my computer was a blank page.


The following are the steps I took to Import a .CSV file:

1-Selected the .CSV file.
2-Clicked the "Next" button.

Internet Explorer - the screen "refreshed" without any results
Firefox - a blank white screen displayed


Thank you.

[caddetails]

I purchased the Mailing-Manager Pro - Gold for $199 on December 17, 2009.

The software was easily installed , but the Campaign Manager didn't work . Email are stuck in the outbox. The software, if it would work, would seem to be awesome.

After not being able to resolve the problem on my own, I immediately emailed Support@mailing-manager.com and the next day John Hudson, emailed me back. Additionally, I called their toll free line and the phone was disconnected.

When John replied, he asked for the same information that was already in my email. Login info etc.

So after weeks of trying to get the software to work correctly, I asked for a refund since they offer a "100% No-questions-asked money back guarantee".

Then after getting no results, I filed a dispute with Paypal. Paypal denied my claim. Then I went to the distributor, Digital River. They filed a request with Shedix (the company who owns Mailing Manager Pro). My request has been denied 2 times. I have escalated the request again and will keep continuing to, until one of two things happens. Either one, the software is fixed, or two, I receive a refund of my $199.

So, If you're thinking about buying this software, you might reconsider! I would stay away in a heartbeat!

If you're name is John Hudson, please either fix the issue with the software on my server, or refund my money!

Again, let me say, if the software actually worked, I think it would be great.

If you have experience with Mailing Manager Pro - Gold and know why emails would be sticking in the Campaign Manager's OutBox, please feel free to let me know any advice you might have.
I have installed it on 3 different Linux servers, and on windows server and none of them work.

I believe I was lied to, and it is a fraudulent state for a company to say they have a NO Questions Asked Full 30 Day Money Back Guarantee and then deny a proper request multiple times with no answer as to why it is being denied.

Sincerely,

Blake

[caddetails]

I'm wondering if my original download is corrupt. I have version 3.0 gold.

FEA, I tried your steps on the my install and I could Export the mailing list with no problems. May be your data is corrupt. I'm not sure.

Sorry I can't be of more help.

Blake

[Horizon46]

We bought Mailing List Manager Pro Gold ISP version just before Xmas. We have been unable to get any technical support, the software doesn't work, no-one replies to emails, faxes and their phone doesn't connect. Not surprisingly, they processed our payment pretty quickly!!! I would strongly recommend that NO-ONE EVER but this product, no matter how attractive the features are.