AdQuick 2.2 - AdBrite Clone PHP Script

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I've been using adquick for about 3 weeks now and i have been very happy so far. The software has allowed me to get my website up and running very quickly and when i found a couple of small bugs, they were fixed in the next update which i cant complain about. when i was quoted to have my own custom website created i was quote 4 figures and i have no clue how to write php code, so adquick was ideal for me. looking forward to the next updates

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When we first inquired about buying this software and immediately after making the purchase we got replies back from the developer in what I consider a decent turnaround - within 24 hours most of the time. That's fair to me when dealing with smaller software vendors who must support customers from around the globe. It goes with the territory that you won't get instant fixes or answers to issues when dealing with smaller companies like this. With that said, since those initial days it has been difficult if not impossible to get questions answered when features do not work properly. Instead of addressing the issues the developer (I suppose this is "Phil") replies by basically saying the no-working features SHOULD work. Well... yes. I get that. Advertised features of the software SHOULD work but when they do not then fixing the issues should be the proper course of action. Now, on the other hand, development of this software seems to be constant, even when SOME of the bugs are not addressed and resolved. The developer must be given credit for this. Our issue is, when a problem cannot be resolved at the moment we would at least like the courtesy from the vendor to inform us that a fix is not a priority at the moment (even though fixes to some of these issues SHOULD be a priority) or... AT LEAST a response to questions we have asked multiple times in email. For instance, I have emailed the developer on 3 separate occasions about the same issue and in the first 2 replies he ignored 2 of my 3 questions. To make things worse, I have asked for my copy of a most recent update (which was released 30 days ago) that fixes a major security hole and after providing my license number (as requested by the vendor who SHOULD have this info on file anyway) I have yet to receive the updated version. So, basically, my site sits online with important features still inoperable and I cannot take the chance on advertising for fear of being attacked via a widely known security flaw. Lastly, as a paying customer I would think the developer would inform me and other customers via email when a major update that fixes such issues was released. Nope. I only found out there was a new version available after I visited the software's site in hopes of getting support for the issues we were having with our site. Anyway, this software has GREAT potential but it feels like it's a one-man show that really needs the attention of a dedicated support and development team. If this isn't feasible then the software really should advertise features that don't all work properly or "Free Installation + Free Updates & Support For Life". Close to a HIT but I'm feeling like this was an quite expensive MISS. ----- 11.07.09 - In all fairness to the developer I must state that I DID determine last night one of the issues I was having was a result of my own server configuration. But, as of now, the other issues remain and I still have yet to receive my update to patch the security holes.