Alstrasoft Live Support
AlstraSoft Live Support is a PHP based customer live help software which allows you to run a profitable business offering remotely hosted live customer support service for your members. Functions include: initiate chat, referrer tracking, capture visitor data, push surveys, multiple chat sessions, canned responses, sound alert, online/offline status, leave a message if offline, email notifications, save transcripts, real time monitoring of visitors and many more. Live Support also features an automated payment membership system so that members can pay for your live support service using PayPal.com or 2Checkout.com payment gateway.Visit publisher site: Alstrasoft Live Support
Displaying 1-2 out of 2 reviews
I am a former client of Alstrasoft.com and I spent a total of about $800 in 4 separate products: Video Share, Askme Pro, E templates and Efriends. In all cases, the documetation was full of holes, and missing information that is needed for a successful installation. Nothing worked. After repeated attempts to fix it, I even paid Alstrasoft to install their own stuff, onto my compatible server. I asked them to TEST EVERYTHING. They did not, and left me with problems, error messages, and they were NEVER fixed. In disgust, I removed the scripts from my server. I do not know why I persisted with them. It might have been because I had spent so much money with them, and wanted something to work. Nothing ever did. The typical answers I got was this: "Turn off the PHP notifications" In other words, there are faults, but turn off the messages so that you do not see them. Clever is it not? My latest purchase was for the "Ask Me Pro" and the instructions are so clear and simple: 1) Upload the files 2) Create a database and 3) Run the install. According to the documentation that is all that is needed. Once again, it did not work at all. Note that I more than experienced enough to do these kinds of basic and simple installations. I can do them with my eyes shut. The problem is that every script has its own unique installation process. This needs to be supplied by the designers. In all cases, in my own experience, the instructions are poorly written, and will leave you with problems. Alstrasoft will eventually offer to install it for money money. $30 is the going rate. Would you trust them on your server? Tonight I deleted all the files, and totally erradicated all traces of the source files. They have my $800 of hard earned money, and they have not, and will not offer to do even a partial refund. I demanded half of my money, allowing them to keep for nothing $400 of my money. Guess what happened? Nothing. Think twice in face three times before you spend one cent with this organisation.
One day, maybe on day one. you'll need support but you will not get it. AlstraSoft will not provide support of any kind despite what they claim about themselves