Cerberus Helpdesk 4.3 (Cerb4)

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We've built Cerb4 with very few assumptions; and instead we've made it really easy for you to expand on our work by tracking your custom data with every advantage the system gives to our defaults. Your own data can become search filters, columns in lists on workspaces, criterion or actions on automated mail filtering, etc. With Cerb4 you can create as many personalized workspaces as you want. Each workspace can contain customized lists of anything in the helpdesk (tasks, tickets, contacts, etc), with your desired output, and filtered to exactly what you're interested in. Over the years we've heard it all: teams wanting to route their mail based on customer timezone, region, SLA, language, products, industry, account manager, or hundreds of other things. With Cerb4 you can route mail based on any of your custom data on tickets, senders, or sender organizations; and you can automatically set new custom fields on matching messages.