Crafty Syntax Live Help (CSLH)

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A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and pro actively open a chat session with the visitor. Is in PHP and uses a Mysql based database . Other features include AUTO INVITE!, referrer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if off line, push urls, quick responses, and multiple operators. runs on your server and is open source GPL.

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    Rated 4.76 out of 5 (2736 ratings)
  • 18 Member Reviews
  • Views: 60,979
  • Price: Free

Listing Details

Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Live Support
Submitted on:
Last Updated:
Mar 9, 2012 
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License & Pricing Information

License Type:
$0.00 USD
Additional Info:

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User Reviews 

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Average Member Rating: 4.76/5

Displaying 1-5 out of 18 reviews

  • Live Help used to be a great program. The main developer, Eric Gerdes, personally helped me solve some issues we had with it. Then something happened. The occasional emails advertising upgrades either begged for money or offering "white box" versions stripped of branding (which, according to multiple support forum users, were not delivered). Eric hasn't posted in the support forum since Nov, 2014 and many posts (more than a few complaining that they have sent money and not received anything) have been removed. Personally, I would not use software that is not supported, so I cannot recommend this product now.

  • I have had this set up on 4 sites for a few years yet I have also asked for help from the designer and it's been 10 months and no response . I like the script and hope to keep using it .. He has also sent out e-mails asking for money and asking for more money or to buy other version yet why should I buy if no help on other end at all .

  • The amount of features in this application is nothing short of astonishing. I sought out looking for a live php help solution and this amazing piece of work has profoundly exceeded my expectations...ten stars if there were an option! Thank you! D Stewart

  • This is a great product! It's a credit to GPL products everywhere. I've used it for about two months on a moderately busy site and it works perfectly. I've tried all of the features and they each work as advertised. There has even been an update since I've used the script. Buy it...I mean use it, but send the developer a nice PayPal gift.

  • Crafty Syntax is an excellent bundle of features given that it is free. However, it has many flaws. It is an intensive script to run and to utilise the better features, such as user tracking, you must use a 27k js file which can have dramatic effects on page loading - especially on first time visits (the most important ones). The front and back interfaces are not too pretty and will usually need work before going live. Donation nags and a tightly controlled dev site don't feel very open source.

See all 18 reviews for Crafty Syntax Live Help (CSLH)