Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost
An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via web forms or email. Staff can be assigned roles and can manage tickets within selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many moreVisit publisher site: Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost
License & Pricing Information
- License Type:
- $0.00 USD
- Additional Info:
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Displaying 1-5 out of 12 reviews
This is the best helpdesk app I have found! Give it a try and you will not regret.
Very nice ticketing system, solved all my needs
Extremely pleased with the quality of Acorn Aid. Amazing features and it's free. We have a small support desk and are gathering our emails directly into Acorn Aid. Customers get a reference number and we can distribute emails between the team. Great!
This script does exactly what I wanted, installation was very easy, and up a running in no time at all. Recommend to anyone who wants a simple but versitile ticket system
Very great script - it has multiple e-mail accounts, multiple administrators. It speaks polish and english. It's free!