Escon SupportPortal

Escon SupportPortal is AJAX/PHP web based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance.

 
Visit Site:
Escon SupportPortal
Version:
3.0 
Filed in:
PHP / Scripts & Programs / Customer Support / Help Desk
Platforms:
LinuxMicrosoft WindowsUnixApacheMicrosoft IIS 
Databases:
MySQL 
Date Added:
Sep 1, 2007 
Last Updated:
Mar 3, 2009 

License and Pricing Information

Commercial

Full/Owned license: unlimited number of users and departments. Installation, support and updates for one year included.

Price: $275.00 USD

Free Trial

15 days

Price: $0.00 USD

Publisher site visits: 6,372
Average rating: 4.33
Total ratings: 3

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Publisher Info

Author:
Escon Information Consulting 
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