eSupport
- Sponsored
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Kayako eSupport is trusted by organizations and institutions of all agencies, including a number of Fortune 100 companies --------------->
** Full e-mail integration ** Download e-mail from IMAP and POP3 accounts ** **Departments, statuses, priorities, labels and flags ** SLA plan support ** Robust mail parser rules ** Automatic escalations and assignments ** Automatic followups ** Search-as-you-type knowledgebase ** Predefined replies ** RSS support ** E-mail and SMS alerts ** Desktop ticket alerts
** Knowledgebase ** Troubleshooter wizards ** Download repository ** News articles
** Task management ** Appointments and calendar ** Contacts database ** Sync with Microsoft Outlook
** Multiple support desks, one back-end ** Multi-lingual ** Robust permissions system ** Mobile PDA and WAP interfaces
- Visit Site:
- eSupport
- Version:
- 3
- Filed in:
-
PHP / Scripts & Programs / Customer Support / Help Desk
- Platforms:
-
- Databases:
-
- Date Added:
- Nov 14, 2001
- Last Updated:
- Mar 25, 2009
License and Pricing Information
Commercial
Unlimited seats, departments and tickets
Price: $29.95 USD
| Publisher site visits: | 38,295 |
|---|---|
| Average rating: | 5.00 |
| Total ratings: | 1 |
Reviews and Ratings
Fantastic feature set for the money
Rating: 5 - Excellent (Mar 25th, 2009)
Publisher Info
- Author:
- Kayako
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