HESK - a simple, secure and FREE user friendly help desk!

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Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file. Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.

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    Rated 4.70 out of 5 (1742 ratings)
  • 170 Member Reviews
  • Views: 77,059
  • Price: Free

Listing Details

Version:
2.6.8 
Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
Submitted on:
 
Last Updated:
Aug 10, 2016 
Publisher:
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License & Pricing Information

LICENSE #1
License Type:
Freeware
Price:
$0.00 USD
Additional Info:

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User Reviews 

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Average Member Rating: 4.70/5

Displaying 1-5 out of 170 reviews

  • I installed HESK on a digitalocean.com Droplet. It is very very responsive even on 512 MB / 1 CPU 20 GB SSD 1000 GB Transfer [ $5.00/mo.] You would swear it was hosted locally with the speed. HESK version: 2.6.8 PHP version: 5.5.9-1ubuntu4.19 (MySQLi) MySQL version: 5.5.50-0ubuntu0.14.04.1 HESK is great and just what is needed. Email piping works flawlessly. Install on DigitalOcean took me 1 hr with this being my 1st go round with Droplets. I had a developer make CSS & HTML adjustments to remove gradients and square up all corners ( A personal preference ) It took him only 2 hours

  • Im using HESK for about 5 months now and its nice! its working pretty well and i dont miss any feature.

  • Simple, fast, usefull... Well done !

  • Kudos to the developers of HESK, nice and elegant interface, clean, runs smooth and error free. Keep up with the good work!

  • Really commendable script. found everything I was looking for. Really simple and fantastic

See all 170 reviews for HESK - a simple, secure and FREE user friendly help desk!