HESK - a simple, secure and FREE user friendly help desk!
Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file. Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.Visit publisher site: HESK - a simple, secure and FREE user friendly help desk!
License & Pricing Information
- License Type:
- $0.00 USD
- Additional Info:
Displaying 1-5 out of 185 reviews
User-friendly. Although free, very good support.
We are using this tool more than 1 year and it working as charm beyond my expectation. Awesome.... :)
Currently only using it for our users to log all their technical faults with our technical staff.using it in on our network only. No public access, we use vpn to channel it from the outside. So alot of the features that helps with security is turned off.
I have been using HESK for about 2 years now for a help desk for my IT Students. Most recently, I have installed it for my recently started IT business.
I've been using Hesk as my helpdesk for years. I can refer to old tickets from the same person, work through complicated issues, stay in touch. It's easy to use but really powerful. And it makes it simple for me to know when my folks have problems so I can fix them. I get emails, the emails contain links. I never miss anything.