Free helpdesk software Hesk

Author: Zia

Just what i needed: a lightweight tool, easy to use, robust, fast, straightforward, minimalistic user interface not to confuse users. I have hesk self hosted on my web site http://www.zialingua.com/helpdesk/ I recommend this script.

Author: Pedro Julio

Hi guys! My name´s Pedro and I´ve recently bought a license for my domain www.presupuestosdecocinas.com , in order to update to the new version 2.1 i visited the hesk site. There is no information about the update proccess. Well, as I´m an experience "self-learned" webmaster, I backup my files before the update. So my rating is an evaluation global. Hesk is a powerful script by itself. I have installed in various domains and it have demostrate the power of simplicity, but I can´t understand why: - Have not VISIBLE instructions of updating proccess. - The update OVERWRITE script files WITHOUT PROMPT. - Have NOT SEPARATE folder for THEMES/templates. - Do not delete the older files not needed. I told that in order to provide an stable script for all kind of webmaster! ********** REVISED AFTER THE AUTHOR REPONSE*********************** First of all, I think I´m not thrasing your great work Klemen. After visiting again your site: http://www.hesk.com/, I cannot see clearly information about the update process or any forum address. Such a common user, if I check for new versions throught an upgrade page called from the script, maybe one clear reference (in the check4updates.php) to the readme file would be enought to see it before the proccess. If all the users find the information to follow the instructions at once, in the readme file, oks. Well... maybe I´m an idiot... but, I think you´re overwriting the original files of the script, header.txt and footer.txt (as you told in the upgrade process you do not need to upload these), but also the CSS and IMGs folder MAYBE USED TO CUSTOMIZE the script. CONSIDER IT. It would be great if the script prompt about the overwriting, believe be. I thought that during the upgrade the script would just inflate a bunch of files and update the database, but it doesn´t matter. I think I´m not wishing something strange... An also, again, I´m not thrasing your great work Klemen, good luck, I will use your script s always but expecting you´ll think in my feedback, s you said, like a "constructive criticism", and never as destructive. I´d contacted you sending the spanish language file, translated, maybe a bit of cortesy would be also nice.

Author:

I purchased another help desk software for my website but ended up using Hesk because of ease of use and functionality. Sooooooo much better than the one I paid for. Very simple to change the look and feel to match an existing website. Nice GUI...excellant app.

Author:

The installation was a breeze... tested on a WAMP server using windows... While the Email did not work me for me (I havent configured or tested it in detail yet), I easily find this script very nice and useful.. good design too.. unlike other ugly scripts out there.. 5 out of 5! Good job!!!

Author: dirko giese

We use the script for years now. And still we find it the best. Tried other, expensive software, but this is bes of all. really. dirko - hungary

Author:

I have been looking for this script for months. Settled on another one a while ago, but I couldn't add custom fields without major coding. Hesk solved all my problems. I love it. It is easy to install and use. The readme has everything your need to know to install. I was almost to the point of paying the $200 bucks for a commercial script. Now I can buy his license and save my self $170 bucks. Thanks, OH BTW it is free, but you will support it anyway, it is so good.

Author: Cynthia

This is a very professional script. Efficient design. Good organization. Easy to install and configure. Doesn't require accounts. Works as a private message system, which is exactly what I wanted since emails can be unreliable. Fits into my web site easily with just a little fiddling around with CSS. Add your own html to a header and footer that are provided. I wanted a custom field and it's right there in the Settings: ten extra fields if you want them. I couldn't believe it. The author thought of everything. Works great. Absolutely impressive script.

Author: Travis

I have been using this script for over a year now and absolutely love it. It looks very professional, and is very easy to insert headers and footers of your own. I would recommend this to anybody looking for a good support ticket system. This is the type of script you would expect to pay a decent amount for.

Author: Avis Ward

The price is right and unbeatable, unbelieveable and unforgettable! Without even subscribing, the script was downloaded. I was lost after that, but went to the Forum for help and discovered I should read the Read Me file. I printed it and followed instructions step-by-step. So easy, even a HTML/CSS/Code Dummy Like Me, could do it! This was the most programming I've ever done. It worked perfectly and looks great with my header. Thank you! I found Help Desk from a link on another site. Thanks!!!!!

Author: Tony Ashard

That's right not only is it completely FREE but it has all the features you would expect from a professional Help Desk script. Taking me ony three and a half minutes to install, I'm going to have to recommend this script to everyone. Well done!

Author: Keith Fiore

Awesome work Klemen Stirn. I cannot thank you enough. I was looking for something along the lines of a AMP configuration and Hesk is the best choice. Easy to install and I am glad to see that there are updates as well as a news letter to keep me informed. Congratulations on perfecting a help desk web application.

Author: JMershon

If I can install this - ANYONE can install this! I even had it working one the first try. While I have some tweaking to do on the looks - the functions all do exactly what I expected them to do. Documentation is thorough and easy to understand - even for the non-tech. I would prefer easier to adjust appearance, but that is the only drawback.

Author: Hissie

Hi, This is a neat script ;-) I used it for a course in using phpscripts and it went very well, i also plan on using this on my main site. Thank you very very much !

Author: Joe

After a successful install I was not able to access the admin system due to a blank white page. This was using a a plesk control panel linux system and php4x.

Author:

I came across Hesk helpdesk after installing five other free ones. This is by far the easiest to install as well as to use. Do not settle on a helpdesk program until you have tried this one.

Author: Andy

I've been looking at a variety of scripts for my website for sometime. My main problem is that I am not a programmer and when I have found scripts using sql I have been unable to get them working. Hesk worked for me without any difficulties and if you add to that the professional look and functionality of this helpdesk script, it's fantastic. Highly recommended.

Author: Derek

Installed this script because the description fitted what I was looking for. Very easy to configure and works great. Received the newsletter about the next version and am very excited about it's release. Great programming!!!!

Author: Mark

I'm using this script on my site and have linked it first to my custom 404 (file not found) page so that visitors can open a support ticket to have a missing file in my downloads sent to them. It installed painlessly in just a few minutes and is a great program. No fuss, just great software.

Author:

It's perfect for what I needed. A simple, easy to install script that was up and running in about 5 minutes. In case this can be of help to anyone, I am using the customer interface on a Joomla site as a wrapper element. It will take a little tweaking to get it just right but it incorporated quite nicely into the Joomla based site. I have no problem recommending this script to anyone looking for a simple, efficient help desk solution. Any plans to build this as a Joomla module in the future?

Author: Damian

Hi there, I have been using hesk for a few months now and think it is great. This was until I discovered some dirty little hacker had somehow changed the username and password for the admin section, and applied it with unpleasant content. I have since removed hesk, which is a pity because i thought it was an excellent piece of software. If anyone has any suggestion what might of happend i would be grateful, i put all logons through SSL so i dont know how this guy did it. Many Thanks

Author: Roger Lightening

I was looking for a clean easy to use Help Desk. I have tried out about 8 other scripts and this was the best. One thing that I would like to see added though is the ability to add more fields to the “Submit A Ticket” page. All in all though a great script. THANK YOU.

Author: Pierre Coovert

Thank you for such a good script. It really is easy to install and to use.

Author: John Sec

This is not a bad script, however its code is prone SQL Injection, which could lead to security problems.

Author: Hu Alexander

Well, i was looking for a free TT-system, easy to install, not eating too many ressources (as others do!)... I was lucky to remember HotScripts, so i gave it a try. There are a lot of TT-systems, which are free to use. But: Every script had one or more fatal errors, which made me very angry. (Database not MySQL, too much traffic, heavy load on database, extra user for database, special extensions, Style not customizeable; etc...) Then i tried hesk... Well, of course, it can't be the best TT-system, because there are too many missing features (which makes working easier), but they aren't neccessary. And the best: It works on shared hosting!!!!!!!!!!! E X C E L L E N T ! ! ! Best wishes for further developing.

Author: David

Hesk is great free software. I was looking for something simple that I could use as a support system and didn`t want to use those big complicated systems. A few alterations and Hesk is exactly what I need. Awesome free software that should not be overlooked.

Author: Wilson Cowden

I came across this script quite by accident and have installed it on one of my websites. Customers say we are now much more professional in our business and I will now be adding it to more websites. Congratulations on creating such a marvellous program Wilson Cowden

Author: Robert Beier

I was looking for a good Help Desk application that was simple to install and not too complex. I have tested several that either required a lot of setup to work well (lots needed email piping setup) or were bloated with too many tools. Hesk was exactly what I was looking for. With a few minor tweaks, this is one of the best free Help Desk programs I could find.