HESK - a simple, secure and FREE user friendly help desk!

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Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file. Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.

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    Rated 4.70 out of 5 (1766 ratings)
  • 176 Member Reviews
  • Views: 77,243
  • Price: Free

Listing Details

Version:
2.7.1 
Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
Submitted on:
 
Last Updated:
Nov 19, 2016 
Publisher:
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License & Pricing Information

LICENSE #1
License Type:
Freeware
Price:
$0.00 USD
Additional Info:

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User Reviews 

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Average Member Rating: 4.70/5

Displaying 1-5 out of 176 reviews

  • Perfect fit for our needs and this was after trying other free and paid offerings.

  • I'm quite a new user, but I have to say I found in Hesk all features I need, with no additional fake thinks, like ads or useless functionalities

  • The upgrade of the help Desk software was a breeze, thank you for making our job easy!

  • I have used HESK for over 10 years on our systems. Each new version has improvements that work. I have used both paid and free versions on various domains. This is my first option for a helpdesk system. It is simple yet has all the features I need to keep control of clients queries.

  • just tested it and no need for a paid service

See all 176 reviews for HESK - a simple, secure and FREE user friendly help desk!