help desk software by h2desk - now 15% off

Author:

This script has an great interface, but thats it. The script 'creates' 3 gig of emails on my webspace a day, support suggested me to just reinstall the script (means retranslate, reconfig etc etc.) The script losses emails and doesnt come across professional. This script is again a poor script provided by OnClick LTD

Author: Max Schwanekamp

h2desk is a very nice solution for support. It's quite customizable, has most all the features available is other much more expensive solutions, and is very fast. We use it to create tickets from email help requests, and it works very well for this, allowing our support team to collaborate while allowing customers to use their familiar email client. The app is template-based, and can be customized to your look/feel easily. There is also a published API for integrating with your own apps.

Author: jim123

I normally don’t review many products, but I felt compelled to review H2 Helpdesk. We are a small K-12 School District with 5 schools. As you can guess, because of our size our money situation is typically grim. We look for a lot of free, or inexpensive solutions to our various business problems. (Basically we can’t spend much money to make our life easier, we need to spend the money on the children.) We work looking for a simple but powerful solution for doing work orders. After trying to make our own (it got too complex) and trying countless other solutions (including just e-mail routing) we stumbled upon H2 Helpdesk. It is perfect for our needs. It will make our life better, and because of its low cost, it won’t hurt budget for putting technology in the hands of kids. We have it installed on a Mac Mini. It has been the perfect server. It took us about 2 hours to get it up and going. (Installing PHP, MYSQL, and configuring POSTFIX.) So for under $800.00 server and all, we got a professional solution with out the cost and without the wasted time of a DIY solution. Thanks heathco!

Author:

A year and a half after php5 is announced and released into "beta", and this product is nowhere near ready. Unfortunately, that means the development team just has no concern for their clients. I mean, a YEAR and a HALF. I could see if it was 6 months since the betas had been released, and was still in rc state, but it's been STABLE for 6 months now! F-