Hero Help Desk

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Your team can be Customer Service Heroes with this web based software contains a help desk ticketing system that accepts emails or online forms to create issues, a multiple tiered knowledge base, and more. Email notifications go out to the appropriate support techs, who can then reply via email or online form in a secure login area. All correspondences are captured and tracked, in one place. No more dropped tickets, or duplication, and info can be automatically shared. Additional tools and features include answer templates (drafts), reports, tasks, client / contacts lists, multiple tiered knowledge base (very organized to help your customers find information fast), file uploading, Twitter Capture, Smart Search, Asset Management and so much more. Probably the biggest difference with this system is the flexibility. Add your own site headers and footers (not just a swatch of color with your logo). Customize emails, security settings per agent, add fields... or not.

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Listing Details

Version:
HelpConnection.net v 3.5.1 
Filed in:
Hosted Apps / Customer Support
Hosted Apps / FAQ & Knowledgebase
Submitted on:
 
Last Updated:
Sep 11, 2011 
Publisher:
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License & Pricing Information

LICENSE #1
License Type:
Commercial
Price:
$25.00 USD
Additional Info:
2 Support Agents - per month. Includes hosting, support and version upgrades.
LICENSE #2
License Type:
Commercial
Price:
$55.00 USD
Additional Info:
5 Support Agents - per month. Includes hosting, support, and version upgrades.
LICENSE #3
License Type:
Commercial
Price:
$105.00 USD
Additional Info:
10 Support Agents - per month. Includes hosting, support and version upgrades.
LICENSE #4
License Type:
Free Trial
Price:
$0.00 USD
Additional Info:
5 Support Agents - 45 Day free trial. Maximum 501 clients.

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