Liberum Help Desk
Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.Visit publisher site: Liberum Help Desk
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If you need a web based help desk solution it doesn't get much better than this. Allows end users the ability to view the progress of their trouble tickets (which eliminates 90% of our current help desk calls). Designed to be easily configured to whatever database (SQL or ACCESS) and user authentication (INTEGRATED, NT, or Database held) you have in your organization. Support Desk operators can receive SMS (text-messages) sent directly to their pager, based on a user defined severity level, while it also sends an e-mail to their account whenever a new ticket is submitted. Also includes a Knowledge Base which is automatically built as tickets are generated and closed. Excellent documentation adds to the fun and ease of using this product.