Pinnacle Cart - Complete Shopping Cart / Site Builder

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I have been looking for a shopping cart for 3 months now and getting very frustrated. I came across Pinnacle Cart and I fell in love. The templates are beautiful, especially with the modifications you can make yourself, and I am a VERY picky graphic designer. The back end---easy to use, pretty, designed very well, you can easily figure out what everything does without even using the manual. The features are just perfect, everything one can ask for in a shopping cart. And I absolutely love the fact that I can modify my own pages with simplicity. The support staff is wonderful, very friendly and very helpful. I had difficult question on something I was trying to do and they worked it until it was solved, and kept in touch with me throughout. I was truly amazed, sometimes I even got an email at night, saying they were still working on it. I would surely recommend this cart to anyone I know who is looking for a great product. Lee Levy, Nex Invitations.

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After looking at several e-commerce solutions we just couldn’t find the features that we were looking for until we stumbled upon PinnacleCart. Since then we have recommended it our newest clients as the premiere e-commerce solution. So far all of our clients have been very satisfied with the results that PinnacleCart has provided them and if our clients are happy we are happy. SunAnt Designs

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Our original website was designed and developed using standard HTML, with no shopping cart. Every page needed to be designed and formatted by hand, which was a painstakingly, slow and ineffective way to add products. We decided to use a shopping cart, but weren’t really sure which to use, having zero experience with e-commerce solutions. We downloaded and attempted to use Zen Cart, which turned out being impossible to understand and configure without some formal PHP training. However, after that we were lucky enough to find Pinnacle Cart. It seemed to have all the features we wanted, plus some that we hadn’t even thought of, and the price was reasonable, too. We were able to design, develop, build and test our Pinnacle cart from nothing, and we are not web developers. In less than 2 months, with no PHP training, we had a fully functional, PHP and database-driven e-commerce website. Whenever we have questions about service, we can access Pinnacle’s customer support via live chat. We also have access to Pinnacle’s technical support which is very knowledgeable about the software and quick to reply, so much so, that I have emailed a supervisor to compliment one of their representatives. We are very happy with the cart, and after only a few months we are seeing an increase in our page views and conversion rate. I would not hesitate to recommend this cart to anyone who is interested in increasing the functionality, scope, visibility and profitability of their online store, without depleting their budget.

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Without a doubt, Pinnacle Cart is "the best ecommerce software" on the market today. I have been in web design (not programming) for 14 years and a little over two years ago, I started my patina copper sheets business. This was a side business that I did primarily for fun. During that time, I tried many software solutions to manage my business including Yahoo, Magento, Ecommerce Pro, Volusion, x-cart, Shopify, EcommerceTemplates, osComerce, and several others. Yes, that is a long list but I was determined to find a solution that I could use on a daily basis to manage my business easily. I switched to Pinnacle Cart in March of this year. Wow, my business exploded. What I mean is that I went from just a few orders a month, to a few orders a day almost overnight. I have since retired from web design and my copper sheet business has become full time. Each month my business is increasing sales over the previous month. I know the reason is because Pinnacle Cart software works flawlessly with Google, Yahoo, MSN, and other search engines. I have so many listings now because of this that I am saving money advertising. Some people might be skeptical about my success, but it is the truth non the less. I believe that I have only tapped into about 15% of what Pinnacle Cart can do for my business. With time, I will be able to implement more and more of the features into my business which I know with only help to increase sales. Don Chiusa President and Founder www.ColorCopper.com

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I had high hopes for this cart. I really like all the features, third party support, user interface and one page checkout. Sadly, my experience is ruined by a draconian licensing scheme. The Pinnacle Cart installer requires license key verification before it will continue. The domain, subdomain or IP address of your server must be registered on Pinnacle Cart's end before the key can be verified on your server. This is bad enough, because if the company ever fails, there is no assurance that you'll ever be able to reinstall using your "owned" license ever again. But it gets worse! To update the IP, domain or subdomain requires a current support contract. If your contract has expired, it costs $169 to renew. I have no problem requiring a support contract to receive technical support, or to download major or minor updates, but just to update the server you're licensed to use *your* cart on? Unthinkable.

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When I was looking for a shopping cart for my clients, I searched tirelessly, looking at a multitude of different carts in a wide range of costs and features. This is a time-consuming task and through the process of elimination, Pinnacle Cart kept making its way to the top of the list and stayed there. I was impressed not only in the cart, the features, and the back-end, but even in the way Pinnacle Cart sells its product via the design and available information on their website, which means to me, as a designer, that Pinnacle Cart realizes the importance of aesthetics and logical navigation which translates directly to their product. Fast forward a few years and I am still very happy with my decision, have them installed on multiple sites, recommend them often, and have found their technical support to be repeatedly helpful and patient when it comes to questions or trouble shooting, which wraps this whole package up very nicely.

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I have been using Pinnacle Cart for 3 years now. We have over 70,000 items and what caught my eye was the bulk product and picture import and export feature. I'm not a programmer, so I had to have a good cart with a great support team. That is why I think Pinnacle Cart is a Great Package. My support tickets are responded to promptly. I also have their 24/7 phone support which puts me directly in touch with a support team member. Thank You for a Great Product and Support. Dennis - D&D appliance

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I've experienced the best and the quickest technical support that I've ever had in my experiences online. We're off to a great start here and I'm looking forward to working with Pinnacle Cart. I guess this is where I plug Chris (Customer Service) in and give him his due credit for all the great work. Thanks and please keep it up.

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These guys cant help you if you are serious about a online business. They cant fix bugs that paralyze the way you do business. Communication is rough at its best. I had a simple adding and subtracting problem with inventory AND totals for almost a year!!!! It cost me time, money in fee's with authorize.net and the confidence of my customers. It happened every time they ordered. I still never got a fix for it. This is basic adding and subtracting that pinnacle cart couldn’t fix!!!! I found professionalism and honesty with WASABI WEB PROS AND IT THEY COST LESS... Call them first...Jason 480-855-1862.

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Finally, we have found a cart that is both versatile and user friendly. Kudos to Pinnacle Cart for an outstanding product and excellent customer service! Heidi President/Founder Heidi’s Heavenly Cookies www.heidisheavenlycookies.com

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We spent many weeks researching the market to find a suitable shopping cart for our business. It had to be robust, reliable and customizable if it was going to work with our online designer application. Pinnacle Cart was certainly not the cheapest offering but it had many unique features that distance it from the competition and we have never looked back. Dean Roscoe www.shirttools.com

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My firm had very little web marketing experience and subsequently had a problem with the web designer we hired for a new website we wanted to launch. After paying him for the implementation of the pinnacle software, we felt like we were not getting the results as promised by the web developer. I contacted Pinnacle directly and advised them of the situation. Mike in customer service took a professional approach, covering all bases and resolved the issue to our satisfaction within a matter of days. We could have easily suffered a financial loss and went to another software, but Mike acted in the best interest of the ultimate customer. We expect to be a satisfied client for a long time! Great cart, great customer service!

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After using many ecommerce systems and being disappointed with the software and support, I found Pinnacle Cart. Wow!!! This system is incredibly easy to use, full of features, best of all, IT JUST WORKS. The support is EXTREMELY fast and knowledgeable. Usually I receive an response within the same hour. I have rebuilt my entire online store in this system and it is flawless. I recommend any serious business owner to give Pinnacle Cart a try and you will see how great it is. Don Angelo

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We have had a good experience with Pinnacle cart after using three other carts. Their customer service has always been prompt and competent, unlike other hosting services we have used in the past. I think one area that pinnacle cart excels in is marketing options. For the money, the versatility of the cart is hard to beat. We have never had a bad experience with them and would not hesitate to recommend them.

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Where to start??? We hired a developer to do our site and it looks great. So from a flexibility perspective, I think its fine. What is not fine is the backend to this horrible beast. The inventory function is undocumented in their manuals. I guess because they don't even know how it works. It randomly sets products Out of Inventory for no apparent reasons. This stops sales as you might expect. While you can correct this, sort of, by telling it not to track inventory, then you are screwed if you use quickbooks because then the cart will not export part numbers to quickbooks where you can track inventory. It just passes the product default part number, not the exact part number containing the options. Sales graphs and numbers are based on weird voodoo methods not normally accepted by GAAP. Forget using this tool to manage money. And since you can't get it to keep products in stock or let you use Quickbooks to manage inventory, you are royally screwed. Imagine having to spend all your time scannning your database of hundreds of products with thousands of options, looking for items that are all marked out of inventory for no known reason. Then you reset the inventory amounts and they are back. At least until you sell one item, the cart, deducts one from inventory and promptly marks the items out of inventory again. Go ahead, mark the item as having 10,000 pieces in stock, sell one and you are out of them. Worse, it doesn't do it all the time to all the products. This is one weird, poorly designed backend with obvious holes in it. If you buy this, hire a sales clerk immediately to babysit it. Shopping carts are supposed to save you time and increase sales. This product is the anti-christ of both of those goals. If you still feel inclined to buy this product, shoot yourself now and do your family and business a service. Yes, it sucks that bad.

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August 2008: Apparently, I was involved in a issue of some kind by receiving software from a subcontractor to Pinnacle cart that was not properly licensed. In a big show of force a year after I purchased the software, Mike Auger at Pinnacle emailed me and many others demanding $595 for the license. I had never heard of Pinnacle before as the software had apparently been re-branded so I didn't feel comfortable handing over any money and said so. The license fee was dropped to $150 a few days later. All of my questions went poorly answered and no issues were dealt with. I paid the $150, though never fully satisfied with the explanation that they kept spouting. October 2008: They offered to upgrade the cart software for all of the users still using the software with a third party developer that they highly recommended. Pinnacle claimed that the cart I was using was several versions behind and would soon become obsolete because of a credit card authentication system that was going to change in the future. They suggested Claim the Web, another company that has been equally poor at communication as their best developer for making specialty carts. They have made very little effort in upgrading the cart providing no information about what features the upgrade will have but they were really happy to take my credit card number for the upgrade. I asked if there was a forum or a website for the new cart but these questions went unanswered. March 2009: No word from either of these companies about the upgrade since the beginning of the year. I wrote Claim the Web asking about the upgrade and was referred to Mike at Pinnacle. Mike at Pinnacle referred me to Claim the Web. Neither of these companies has provided me any information about the upgrade.I'm very disappointed in both of these companies and their treatment of myself and others in my field who needed a specialty cart. I never understood fully why they were coming after me and not after the guy I purchased the cart from. They said they were pursuing him, but he is in business in another state doing something else web related today. Be very wary of this company as their customer service is probably the worst I have ever experienced and I tend to think they are not honest. I would suggest looking for online shopping carts elsewhere.

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My experience with Pinnacle Cart has been excruciating. Although their responses are generally prompt they are always completely unhelpful. Usually they'll simply refer you to a third party developer and claim the issue has nothing to do with the cart. If they do feel compelled to help expect one sentence responses that dont answer your questions. Believe me I am not a competitor, I am a very angry customer searching for a better alternative.

Author: Telteam

Having been developers for Pinnacle Cart software for nearly two years, I would just like to point out that if you need a very flexible, secure, search engine friendly and professional shopping cart for your online business then Pinnacle Cart is the one to go with. Overall, their is nothing else on the market which comes anywhere near the quality of a Pinnacle Cart ecommerce solution. Pinnacle's US support email system is very quick these days, I was in touch with them just yesterday and received straightforward replies and a fix in less than 5 minutes! As for European third party developers and for customisations, well try us, telteam.net - UK and Europe

Author: James

I, in all my years, have never written to a positive testimonial but the people at Pinnacle Cart have stood apart from the various other companies that I have had dealings with over the years. It is a company with an excellent product that treats its customers with a level of service that I have rarely come across. I will continue to work with Pinncacle Cart for any other online store projects, as I feel secure that I will be in good hands.

Author: James Lamkin

I do not believe that anyone who has reviewed this cart negatively is being honest. I've used Pinnacle Cart for TWO sites now I like them so much. As a most demanding web designer, I need to be able to artistically create a site down to the last pixel. Pinnacle Cart is like clay in my hands. It is easy to mold into whatever I wish. Customer service is outstanding and the admin section is easy to use. Even for people with no design skills, the look can be customized with just a few clicks.

Author: brian fidler

Disregard the comment about support being offshore. These guys are based in Phoenix and are very available. Whenever I've had issues (which are typically related to me learning the software), these guys provide prompt help. Once I have a storefront running in Pinnacle Cart it is very stable. It's also totally customizable. It's not the simplest cart to customize but once you understand it you can totally customize it. 3rd party modules are also available.

Author: Mark

After reading a couple of the reviews I've concluded a couple of Pinnacle competitors are writing these. We have been running Pinnacle for about 4 years now and it’s nothing short of amazing. We switched from a solution costing thousands of dollars more and have never looked back. It’s very simple but yet it has a ton of great features. I also know for a fact their support is US based and is toll free. Give them a call and they'll answer. Feel free to take a look at our site route29napa.com

Author: Jutt5abi

I used this cart for a while and it completely sucked, its overally expensive and a complete rip off. The support people are based somewhere offshore and have no idea what is going on, the management is ignorant and stupid and the developer network is non existent. I would use Cube Cart, Zen Cart or osCommerce on top of this, they charge $600.00 for a piece of sh** software like this.

Author: John Kraft

Vstaff is a 3rd party developer with pinnacle. The reviews above never actually say what the critical problem was. Vstaff knows for a fact pinnacle would resolve a real issue in a heart beat, they have done it for us. They are fantastic, 3 years no complaints. Pinnacle Cart can sell one a reseller or 3rd party devleoper license, but they can't teach you to code! If you open a support ticket w/them and say teach me to code um other cart users will love it, real developers get it

Author: john lerner

This is one of the worst companies on the Internet. They lied to us to get us to buy their cart. Did nothing for many months to fix a critical problem. They took us offline for most of this month, and their support is very bad. They actually went out of their way to damage our company when we would not take back our BBB and Attorney General Complaint. There are many other upset people out there that Pinnacle Cart has screwed. Please do not become a victim of these crooks.

Author: R

- support is terrible - lacks alot of features most carts come stock with - way over priced for what you get.

Author: Jurgen Nijhuis

Support is bad. I bought a reseller package, and expected decent support, but it sucks. Tickets are not answered at all, partially answered, and it takes many days if they reply at all. As a reseller I requested the source code 3 times now, but they don't reply. The script is good, with excellent admin interface, and WYSIWYG editor. Possibilities are rather limited, but sufficient for standard shops. Customizing payment and tax for non-US shops is limited. No user forum. Maybe I ask a refund...

Author: james lamkin

I am a web designer who spent months search for a topnotch cart. Pinnacle Cart put my search to an end. With full access to the source codes, I could twist and manipulate the cart to look and do whatever I wanted. There is also an admin section for customization in which those with little or no experience with web design can also get the look and feel they want. The cart is packed with amazing features and, for art and antiques dealers, there is an option to automatically remove an item from the cart once it is out-of-stock. It is easy to use and so advanced that virtually any mega-company could have it on their site to satisfaction. Also, the Pinnacle Cart staff has been incredible. They will hold the hand of anyone wishing to start an online shopping cart until it is complete to satisfaction. They are responsive, knowledgable, friendly, and will work with you to make sure you get the cart you want. You will never find this kind of personal attention with any other cart. If you have been searching for a GREAT shopping cart, look no further. Pinnacle Cart is the best in the business, no doubt about it.

Author: Mike Auger

This is clearly the best UI I have seen for shopping cart software. The marketing features and direction this cart is taking makes it clearly on the rigth track to be the leader in the PHP space. Well documented code made it easy for us to modify and make changes