ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.Visit publisher site: ProProfs Chat
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We had realised that no matter how hard we try to personalize email support, it works only to an extent in showing clients that we care about them. Many of our customers often complained that we don’t pay enough attention to their needs. One forgotten reply to an email left many of our trusted and loyal customers disgruntled and frustrated. Then, we decided to go with ProProfs Chat to provide them prompt and concise answers to our customers when they require the most and show them that we are always there. This platform also allowed us to proactively engage with the website visitors. We have integrated this solution our helpdesk tool and it allows us to create support tickets on the fly while chatting with a customer and review past support tickets directly from live chat.