ProSupport Help Desk

Author: Andrew Newby

We had a good bit of support when setting up, but I've found several bugs, and still no answer. Due to the script being encoded in ZEND, I can't even debug. If they don't sort it out - I'll be forced to re-write our whole support ticket system, which I'm not impressed with. Don't deal with this company - the script is very nice, but if you need help - it just doesn't exist!

Author: VinaCIS

Hi all, we are using this software. It is kinda buggy and we aksed the seller to support us. NO ANSWER, NO REACTION, he just took the money and keep silent after that. So I suggest to keep away from this vendor. Giap.

Author:

I recently downloaded the trial version and subsequently purchased ProSupport using PayPal. After one month, I am still waiting for my license and still no response from the vendor after numerous emails. I complained through PayPal and PayPal did not get a response back from the vendor. They "may suspend the vendor". I found their response unethical. So beware.

Author: S Ray

The script developer has been MIA since Nov 2005. He was trashed in his forums for failure to answer tickets, fix bugs, or just to say he was away. No communication, Nothing! His forums now say offline due to software upgrade. Thats bogus. He wants to scam more money from unsuspecting customers by not allowing you to read the 100 some odd complaints about how worthless he and his product is. Go ahead, file a ticket. Wait months in line with the rest of us for support.

Author: Letmen03

The script is very nice, however the support they offer is really really bad. I have paid good money for their product and I am having deom problems keeping it running. I have three help desk requests that have all gome past 25 days without an answer. I got ok responses before I purchased the script but not now. They also do not list any other contact info except for submiting a help desk ticket.

Author: Paul Whittle

Hello, There was some problems getting the licence issue sorted out when I purchased it, however: I have used many paid and free help desk scripts - and this by far is the best one I have ever used. The price is outstanding - offering you so much more for so much less than other help desk systems. I would definatly recommend this to anyone if they would like a help desk system from there website. The only negitative about it is it seems a bit slow on customer support! But thats all - VERY GOOD!

Author: Nathan

If you're looking for a HelpDesk application that looks and functions well...look no further! Not only was I able to "really" customize it to suite my needs and website look but it also functions perfectly. Their support team answered all my presales and technical questions faster than any company I've ever worked with! For under $100 I'd say this is the best customer support application on the market.