Saeven|CRM - Advanced Client Support Framework
A growing business has at the heart of its evolution the goal of a positive customer experience. Efficient communication is a crucial component to any business, and centralizing the exchange network through which you reach your clients is a key aspect of the success your business will have delivering service and content to its members. Saeven|CRM is the purification and tempering of a series of technologies that permits you to drive your online presence with greatest control and result. Centralizing client records, providing knowledgebase articles online and in response to ticket exchanges, online discussion, email, and drawing traffic intelligence across all of your sites synergistically giving your client a common ground to interact with all your businesses and departments - Auracle is a tool that has no equal. PHP5 + mySQL4/5. Desktop client is OSX/Windows/Linux compatible. OSCommerce, VBulletin, Modernbill, Ebay integration + Kayako/Cerberus import available!
Visit publisher site: Saeven|CRM - Advanced Client Support FrameworkListing Details
- Version:
- 2.0.1
- Filed in:
-
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
- Submitted on:
- Last Updated:
- Feb 11, 2009
- Publisher:
- saeven.net consulting inc. Other listings by this publisher
License & Pricing Information
- License Type:
- Commercial
- Price:
- $160.00 USD
- Additional Info:
- Unlimited usage period, 6 months of support and updates
- License Type:
- Commercial
- Price:
- $18.95 USD
- Additional Info:
- Monthly Lease, free hosting available
User Reviews
Add/Edit Your ReviewDisplaying 1-5 out of 8 reviews
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I have been using SCRM for a couple of years now, starting off with the helpdesk systems and must say that out of all the software I had trialed and in some cases used, SCRM has come up tops. What makes the whole thing even better is that Alex and the team are always so quick to assist and support. One of the most important thing when sourcing software is the after care, the customer service and technical support / advise is absolutely superb from the team at Saeven. A fantastic product.
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In todays world of "instant gratification" and "instant payment" building customer relationships is rapidly going the way of the dinosaur. Fortunately there are companies such as Saeven that still believe that the customer is important and not just their money. In less than 24 hours. They installed the product and integrated it with my application as part of my purchase. Most companies would be billing premium rates for this kind of support. Thanks Saeven! You've earned my loyalty. -Roger
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I have been Saeven's CRM (Auracle Support Engine) for a little over a year now, and I have to tell you how extraordinarily pleased I am with the overall product, company service, and functionality of this product. Template modifications easily accommodated ModernBill and vBulletin integration, as well as other client-only support areas. Knowledgebase and Download Sections intuitive to populate. Ticketing system is actually elegant. Overall, brilliant! Highly recommend.
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Hi, I am a Saeven|CRM owner, the latest version is absolutely Kick Ass! In fact I like it so much I have added it to my portfolio of products that I highly recommend - my main criteria for choosing it: 1. Easy integration with other systems I use and sell. 2. Top notch support from Saeven. 3. The ability to resell the script with my own branding - which I will be doing. 4. The ability to offer a solution for my customers - where I run it for them - Already got my 1st Client. Excellent!
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The Auracle staff are like your own personal company developers. If you suggest a feature, generally, it is accepted and implemented. I do not know of another company that works like that. You could call it bespoke! It really is superb how the staff listen and develop the software so well on what really matters to their customers.