SmartSupport Knowledge Base

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SmartSupport is a powerful knowledge base and community forum management platform that unifies help-desk and web self-service capabilities (including chat, call center, ticketing, and more). SmartSupport offers an extensive set of tools and features - Troubleshooting Guides, custom Templates, Forms, Alerts, patented Article Optimizer, robust Search Engine, Work Flows, and more. Allowing customers to quickly research the best answers, SmartSupport improves customer service and maximizes support ROI. The intuitive knowledgebase interface features tags, support trees, natural language search and other tools for deflecting support inquiries. The internal knowledgebase is designed to empower agents by providing quicker and more accurate answers and facilitating support content management. Use SmartSupport to train new employees, assist in-field agents, collaborate on content creation and support queries, and more.

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    Rated 5.00 out of 5 (4 ratings)
  • 1 Member Reviews
  • Views: 508
  • Price: Commercial

Listing Details

Filed in:
Hosted Apps / FAQ & Knowledgebase
Submitted on:
Last Updated:
Nov 6, 2014 
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License & Pricing Information

License Type:
$199.00 USD
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User Reviews 

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Average Member Rating: 5.00/5

Displaying 1-1 out of 1 reviews

  • - Got the support site running in just a few hours - Site was easy to customize - The platform is pretty easy to use

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