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Hotscripts :: Listing Reviews |
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Reviews for Listing # 22274
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The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively.
* This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!)
* Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.)
* Source code, install, support & future upgrade are all included, for only $175.
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$125.00
Version: 6.5
Platform(s): windows
Updated: Wed Jan 23 2008
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Member Reviews (1) |
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Visitor Ratings | |
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Helpdesk 5 and Expinion, Jan 6, 2005
Reviewed By:
anacott
Review Of:
Help Desk 6 by Expinion.net in ASP :: Customer Support
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I am the Managing Director of Anacott Investments Ltd based in New Zealand. I purchased the Helpdesk product by Expinion to help my company and my customers by providing technical solutions for our business. We are a small enterprise at the moment and the Helpdesk software has helped tremendously in erradicating duplicate information requests and also in giving the customer a sense of ownership to their issues and having them resolved with one customer service agent, this is excellent in providing continuity and gives the customer a sense of personal involvement. The really great thing about Expinion in general is their customer support, it is by far the best I have experienced to date. They helped me with the installation and integration of the software on my site and it was completed within 48hrs, now that's service! I will be ordering more software from them in the future as I know from experience that it is robust and very well supported.
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