Top Rated Plugins | Magento Extensions | Customer Service

Collect the info you need about your customers by adding new fields to your customer registration page. The extension supports the following input types: Text Area, Text Field, Date, Yes/No, Multiple Select, Checkbox, Dropdown, Radio Button. Full list of features is available on the product page.

Improve customer service and reduce annoying "Where's my order?" questions with the Mobile Order Tracking extension for Magento! Let your customers track the shipment & payment statuses all the way through the delivery process with ease using mobile devices or desktop computers.

Simple ticket permits customers to send their problems to your web-administrators for solutions. Attractively, the module provides auto-read email for creating new ticket or ticket response. It is really convenient for customers when they just need to write an email then send them to you instead of logging in the website to submit their problems. More than that, Tickets can be departmentalized to improve your solving problems process. And of course, your responses will come to your customers earlier. Simple Ticket also help you delete non-activity ticket automatically to set the priority for urgent tickets.

According to the many business guru’s and to many more successful companies, the key to success lies not only in having a good product, but also in being able to provide the customer with the level of service they desire. The Social Voice Magento extension is an essential tool to help you stay in close touch with your customers. You can easily collect their constructive suggestions to perfect your business. Furthermore, you can enjoy a synchronized feedback system on your Facebook fanpage. Get it now for free !

FAQs or frequently asked questions are an effective way to improve customer experience and reduce customer related enquiries. FAQs allow your customers to self-serve themselves by getting answers to their questions on your website without having to contact you. FME's Advance FAQ Management v2 provides easy to manage FAQ module that enables you to create Categories/Topics for FAQ from the backend and then create FAQ under those topics. Extensive configuration options have been provided so that you can customise the behaviour and look of FAQ according to your needs.

With FAQs + Product Questions 2.0 you have the flexibility of defining which FAQ topic should appear in which order on FAQ main page. On the other hand while creating FAQs you can choose the style and appearance of how they should appear on frontend like for example you can use Accordion style. FAQs can be made as public or private to protect privacy. Another great feature that this version comes with is the option for customers to rate, like or unlike, reply to any FAQ instantly. You can configure email alerts such as whenever any question is posted by the customers or in case admin replies to any question than automatically generated email alerts will be send to admin and customer accordingly. A link “Ask a question” is placed just besides the product by clicking on it will take customers to FAQ section where they can rate any FAQ, reply or post an inquiry very conveniently.

The story of Price Match is very simple. One day, your customers go around and realize that one web-store with the same products gives lower price than yours. They will tell their discovery for you by clicking price match button in your product page, filling a price match form then sending them to your admin. Now coming to admin turn, they need to confirm these information then whether they should approve the request or not. The new price can be updated automatically. Further more, the price match submitted will be announced to administrators or customers by email notifications.

Products Question extension allows buyers to leave their questions related to products in this products pages. After that, the administrators will receive and answer questions then post the answers in the same pages. The answers can be visible or invisible for other visitors depended on administrators. This adds great values for your Magento Stores, as the content is driven by customers, not just by you. All these questions not only satisfy the current clients, but also become the references for the future ones. In addition, using this module, you can improve your information system about products day by day based on the inquiries.

FAQ means that is frequently asked questions. In reality, customers never can understand all the system and they sometimes meet some specific problems related to shipping, refund, payment, Magento theme or overview and so on. To deal with them, they need clarifying by the admin. The point here is how they can do that. Simple FAQ is an effective support for customers common researches. In Simple FAQ application, customers are allowed to send their questions in FAQ page. Then, the questions are sent to admin who have responsibility to answers. Admin have right to decide whether the questions will be visible or not, if they are visible, the answers given matching perfectly with these questions. Questions are divided into categories that eases searching.

Apptha's Feedback pop-up is a Magento extension that allows users to fill in their feedbacks by simply clicking on a pop-up element displayed in an online store. This pop-up menu, which on clicking will display a feedback form to let the customers fill in their feedbacks. The form enfolds text boxes for first name, last name, phone number, email, hear about and details. This Feedback pop-up extension offers display options in static, notification and form views. It comes in an intuitive design and supports multi stores and multiple languages. Displaying ads on a pop-up can greatly help the site with promotions.

When customers have questions related to your store, the first thing customers normally do is looking for the answers right in your site as they may be busy or not interested in calling or visiting your store. Some might leave your website for not finding FAQ. Don’t miss any potential customers just because of lacking FAQ. Add this Magento FAQ extension to your cart immediately! Magento FAQ Extension allows your customers to find answers for common questions in FAQ page. Show most frequently asked question at the top of the page Questions divided into categories Search questions and answers based on content

QuestionsPro is the most powerful Magento extension which allow customers to ask product related questions on the product page itself. It dramatically increases conversions and sales.

Magento Helpful Reviews magento extension allows users to vote on product reviews posted by customers. Our extension makes it easy for the customers to read the most helpful ones and ignore other comments if they wish.

Magik Testimonials is an innovative Magento extension that helps to engage your customers, visitors by showing them product reviews, testimonials on specified places to build TRUST.

Magik Who Bought Also Bought is the #1 Magento extension for driving incremental sales by showcasing related products on a product detail page based on previous buyers' purchases. It exposes your visitors to new and related products, thereby increasing conversion and overall order value.

Add to Favorites Extension brings one more useful feature which is used when it is necessary to purchase the same goods regularly or just to make a simple one click re-order. The favourites page are available through the account dashboard and the "Add to favorites" option can be found next to each product. The extension works for each type of products whether they are configurable or simple, so there's no need anymore to think about reconfiguring the products one more time.

How to attract new and retain current customers? There are lots of ways of doing that: bonus points and reward programs, contests, discount coupons, and many others. So the customers would like to visit this web shop again and again what will make a real profit. The extension offers discounts and individual prices based on interest rates since the moment of the first and all the further purchases. The discount is applied to the items cost only (delivery, taxes are not included). "My Discounts" page is created when the extension is enabled; the link can be found on My account page. Also, the customers are going to be notificated by e-mail once their grand total reached discount level.

The extension introduces and enables testimanials feature. It's very important for business to have a feedback, since new visitors firstly pay attention to the services and products of the web shop and need to look through if they have already been reviewed by someone, so then he feels confident on keep shopping there or not. This extension creates a special page with the whole list of testimonials as well as allows to enable sidebar displaying the specified number of latest comments. The testimanials go live only after admin approves them.

Extended FAQ extension is going to save a lot of time for both the support service and customers by providing quick answers to the frequently asked questions. Most of the questions are almost the same but if this is necessary to change something, there is always a possibility for the administrator to add, delete or update any information. Easy interface, large amount of stored data - all these useful features will bring new visitors, make them real shoppers and increase total traffic. Also the customers will find out a lot about the company, services and products just by reviewing FAQ pages. The extension includes search functionality in order to simplify FAQ section browsing even more.

The Flash / Private Sales online stores are widely distributed. A number industries and even countries already got involved into this trend. The private sales functionality is achieved by discounts, campaigns, cart storage time limit, bonus points, stock updates, etc. Full description and main list of features can be found on the product page.