Top Rated Scripts | PHP | Scripts & Programs | Customer Support | Help Desk

eTicket is an electronic support ticket system for PHP, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes.

An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Staff can be assigned roles and can manage tickets within selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many more

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method besides the new "closed ticket" feature. It supports quotation boxes, image icons in messages, quote of the day, flagging, search, multiple administrators, ticket categories, automatic reminder to customers to read messages etc. You can even tell if your customers have read your replies.

Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge. Maian Support is a feature packed ticket system.

Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.

iScripts SupportDesk is a powerful, unique help desk software with integrated live chat, remote desktop and knowledge base. This open source software is a perfect solution for customer support of web sites and enterprise technical support. It allows users to submit trouble tickets by email, live chat or web form. The main features include: *Integrated Live Chat to talk to your clients in real time. *Integrated remote desk to view and or control your clients desktop to immediately troubleshoot issues. This unique feature works without any third party service or download. *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard *IMAP/POP3 support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Private Messages *unlimited Departments

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.2 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with better AJAX capability. Handling your customers tickets are now so much easier and faster. The Knowledgebase now provide keywords that can be used to give suggestions when customer is about submitting a ticket. You may use the simple CMS to provide News, Headline Text and Right Menu inside this helpdesk. Staff can add their own tasks or add Internal News for others who use the helpdesk.

HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.

The swDesk Online Help Desk software is an innovative ticket system designed to manage customer requests with greater efficiency and accuracy. An advanced Customer Relationship Management (CRM) application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets and departments allowed, support for attachments, fully customizable web interface and/or email interface, detailed reports and statistics, performance tracking, support for multiple languages, advanced permission settings and more. Additional features include a canned responses tool, tasks manager, reminders, and private messaging. Built on a solid PHP & MySQL platform, swDesk is also an open source application. This is a high end, yet affordable, Help Desk Ticket System that enables your company to provide quality customer service while supporting a high volume of requests.

Improve your customer support, instantly! With WSS Help Desk, you can add powerful helpdesk, searchable knowledge base to your website in minutes. WSS HelpDesk innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Help Desk Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it! Learn more and Try the online demo now!

Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.

LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. The system is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer. SitePanel consolidates all of your support efforts into a single web based application.

Escon SupportPortal is AJAX/PHP web based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance.

DanPHPSupport is a PHP-based support ticket system. It is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database). It also includes support for canned responses, multiple ticket categories, definable severities, user management, unlimited administrators, and more! There's also a BBCode editor for formatting posts, and a rich text area for editing Knowledgebase articles! Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this

Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by 3 ways web(registered users and contact form) or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron, supports tickets scalation and notifications. Visit the online demo at: www. cromosoft.com/tickets/index_admin.php Also is compatible with SQLServer 2008(Facil HelpDesk 2.9)

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.

Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.