first thank you for being our client. I am sorry to hear that you are not satisfied with the support service that we provide. Support service is one of the key advantages for our company and we are doing our best to improve it. I tried to locate your support account and to find out more about the communication you had with our support team but unfortunately, I could not locate any orders made for our Yellow Pages script under your name. So I really hope this is a real review and not a competitor!
From your comments I understand that you need some customizations made to our product. We sell our products under developer license which includes source code for the product so people can make their own changes. We understand that people often need minor customizations to the products they purchase so they fully meet their needs and because of this we also offer customization services. This is clearly explained on our FAQ pages - Pre-sale questions, Support Service, Custom projects tabs here http://www.phpjabbers.com/faq.php
Unfortunately, we cannot provide free customization support or help you study our code. Still to make it easier for you to find your way through the code we've created http://www.phpjabbers.com/our-php-code.php which shows the structure of the code. Our free forum http://www.phpjabbers.com/forum.php is fully operational and although we cannot reply immediately to every question posted there we try to reply to all the questions. Fortunately, many of our clients use the forum to communicate with other people so I do believe it's a good place to ask for some free help related to our products.
As always I am open for a chat so if you need to get in touch with me please do so at http://www.phpjabbers.com/talk-to-ceo.php
StivaSoft / PHPjabbers.com