Top Rated Scripts | CGI & Perl | Scripts & Programs | Customer Support

Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.

The Ticket System is an easy to use ticket support system. The script provides an easy way to manage incoming customer support requests. Features multiple logins, captcha image spam deterrent, department filtering, and fast ticket searching. New auto post add-on allows the creation and updating of tickets through direct email.

Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, to do lists, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, ask our professional staff questions, and read through our list of features today!

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions, SQL database, user groups, inventory management.

Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. Surf the web while waiting for help requests.

Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more.

A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!

ActivDesk SQL is a feature rich web based help/support desk system. Your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup.

Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings.

csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.

Site Alive enables you to run an unlimited number of live chat customer support systems for as many different web sites as you wish. This powerful tool is packed with the professional administrative and operator features the big guys don't want you to have! Call forwarding, auto answer, sending graphics, call filters for multiple departments, sound notification, multi-task chat windows, administrator logs, call monitoring, create unlimited operator and administrative accounts for each system, and more. See it for yourself.

The Support System module provides an easy and efficient way for your business to provide quality customer support to your members, customers, and the general public. Many features are included with this module including, multiple support techs, departments, categories, pre-written responses, full notification system, plus more. There are also powerful administrative features, allowing you and fellow administrators to oversee all support requests flowing through the system, and all support techs.

WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.

WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems.

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.

With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online counselling software.

Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold and Active users; Optional Hold or Awaiting Time - shows users how many users are ahead of them and estimated awaiting time; Push Page Technology; Tech can view/delete report and full users and technician text chat records; Uses HTTP Protocol - supports firewalls; Browser-based Chat - No client software to install and Works with browsers 4.0 and higher.

The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.