CGI and Perl Customer Support Script and Programs

New Listings

Most Popular

Top Rated

Discussion

Link To Us

Search For:

Categories

Ajax

ASP

ASP.NET

C and C++

CFML

CGI and Perl

Flash

Java

JavaScript

PHP

Python

Remotely Hosted

Ruby on Rails

Tools and Utilities

Web Hosting

XML



	Sponsor Links

Home :: CGI and Perl :: Scripts and Programs :: Customer Support

Sort Listings By:

Total: 38 Displaying: 1 - 20

Pages: 1 2

@1 Helpdesk XP Perl

	A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
Free Version: 1.2 Platform(s): linux Updated: Tue Apr 19 2005

Member Reviews (0)

Visitor Ratings

SunnyScript's MessageSuite (plus)

Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.

Commercial Version: n/a Platform(s): linux, windows, freebsd, osx, sun Updated: Mon Apr 7 2008

Member Reviews (1)

Visitor Ratings

The Ticket System

	The Ticket System is an easy to use ticket support system. The script provides an easy way to manage incoming customer support requests. Features multiple logins, captcha image spam deterrent, department filtering, and fast ticket searching. New auto post add-on allows the creation and updating of tickets through direct email.
Commercial Version: 1.0.3 Platform(s): linux, freebsd Updated: Wed Oct 3 2007

Member Reviews (0)

Visitor Ratings

cns Live Help

	Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. Surf the web while waiting for help requests.
Commercial Version: 3.1 Platform(s): linux Updated: Tue Sep 18 2007

Member Reviews (0)

Visitor Ratings

AtomicSoft AtomicDesk/SQL

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup.

Commercial Version: 1.1 Platform(s): linux, windows, freebsd Updated: Thu Dec 28 2006

Member Reviews (1)

Visitor Ratings

Support System

Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, to do lists, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, ask our professional staff questions, and read through our list of features today!

Commercial Version: 2.1 Platform(s): linux, freebsd, osx, sun Updated: Tue Oct 17 2006

Member Reviews (0)

Visitor Ratings

SuportMan

SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.

Commercial Version: n/a Platform(s): linux, freebsd Updated: Thu Jun 8 2006

Member Reviews (0)

Visitor Ratings

TechDesk

	TechDesk makes life a little easier for technical support teams. It is an easy way to store all of your customer's data efficiently & for very fast retrieval whenever you need it! It's 100% template driven for an easily-changeable interface!
Commercial Version: n/a Platform(s): linux Updated: Fri Mar 3 2006

Member Reviews (0)

Visitor Ratings

ActivDesk SQL

ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.

Commercial Version: 1.0 Platform(s): linux Updated: Fri Jan 20 2006

Member Reviews (0)

Visitor Ratings

PerlDesk

	Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more.
Commercial Version: 2.2 Platform(s): linux, windows, freebsd, osx Updated: Tue May 3 2005

Member Reviews (7)

Visitor Ratings

CosmicContacts

	Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.
Commercial Version: 2.5 Platform(s): linux, windows, freebsd, osx, sun Updated: Wed Jun 1 2005

Member Reviews (0)

Visitor Ratings

Site Alive

Site Alive enables you to run an unlimited number of live chat customer support systems for as many different web sites as you wish. This powerful tool is packed with the professional administrative and operator features the big guys don't want you to have! Call forwarding, auto answer, sending graphics, call filters for multiple departments, sound notification, multi-task chat windows, administrator logs, call monitoring, create unlimited operator and administrative accounts for each system, and more. See it for yourself.

Version: 2.0 Platform(s): linux, freebsd, sun Updated: Mon Jul 17 2006

Member Reviews (0)

Visitor Ratings

ABTi User Feedback

	The ABTi User Feedback allows site owners to get user feedback. It is ideal for user- or customer-driven websites. It has "browse" functionality for users. There are confirmation and alert mails for users and site owners, respectively. Alert mails help ensure that customer concerns are attended to in a timely manner. The admin resources are protected with Basic authentication.
Version: 1.1 Platform(s): linux Updated: Thu Apr 7 2005

Member Reviews (0)

Visitor Ratings

Upgrade Director

	Upgrade Director makes managing the updates for your Perl or PHP programs extremely easy. Just setup the program, place a little piece of code in your program before anyone downloads it, and you have instant access to letting everyone know when there is an upgrade available. Also, track web sites that have your program(s) installed.
Version: 1 Platform(s): linux, windows Updated: Wed Mar 9 2005

Member Reviews (0)

Visitor Ratings

Trouble Ticket Express

	Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions and MySQL database.
Version: 2.15 Platform(s): linux, windows, freebsd, sun Updated: Tue Sep 7 2004

Member Reviews (0)

Visitor Ratings

WonderDesk SQL

WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.

Version: 4.07 Platform(s): linux, windows, freebsd, sun Updated: Thu Sep 9 2004

Member Reviews (0)

Visitor Ratings

ams - aLL mY sUPPORT

The script will help you to handle requests from users of your homepage. There are lots of features such as: - get messages from a pop3 account and store them in a database - users can add messages directly via form - every message has its unique ticket id - corresponding ticket id is retrieved automatically and can be added manually - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile

Version: 1.0 Platform(s): Perl, MySQL Updated: Fri Jul 16 2004

Member Reviews (0)

Visitor Ratings

Prosupporter

Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office)

Version: 1.53 Platform(s): Unix/Apache Updated: Mon Jun 7 2004

Member Reviews (0)

Visitor Ratings

Nuvana WebForm Mailer

With Kontak you can give your web site visitors way to submit questions from their web browsers. When a website visitor submits a question, the form output is mailed to both the visitor and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number. The scripts can be easily configured to match any web site's look and feel. All configuration settings are held in a single file which can be edited using any text editor. Also includes a Web-based Control Panel style configurator. New in version v1: General code optimization and improved appearance.

Version: 1 Platform(s): Unix, Windows Updated: Sun Apr 25 2004

Member Reviews (0)

Visitor Ratings

csLiveSupport :: Web based, LIVE, customer support system!

csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.

Version: n/a Platform(s): n/a Updated: Wed Mar 10 2004