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Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.
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Commercial
Version: 8.0
Platform(s): linux, windows
Updated: Thu Apr 10 2008
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You will love user interface of SupportCenter from first time you will try it. Support Center is help desk software that will handle multiple POP3 accounts, automatically turn customer emails into trouble tickets that can be efficiently managed based on status, queue assignment, support agents, priority etc. SEO friendly Knowledgebase module will help your customer before they submit new tickets. Automatize whole process with powerful email parser, escalation rules, predefined messages, custom fields, statuses, priorities and customize mail templates, manage support staff according to real-time statistics and bill support time to your customers. Support Center is software with multilingual support, branding options (template based) and no limitations on number of support agents or departments. Support Center is easy to use with intuitive and fast AJAX interface for convenience of support staff. Very reasonably priced package available also for one-time fee! Try our FREE version now !
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Commercial
Version: 2.7.2
Platform(s): linux, windows, freebsd, osx, sun
Updated: Mon Apr 7 2008
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The professional solution. A help desk that allows you to provide comprehensive service through a central ticketing system while balancing work flow between your site operators. Free version available. 60 day satisfaction guarantee.
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Commercial
Version: 2
Platform(s): linux, windows, freebsd, osx, sun
Updated: Thu May 1 2008
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HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Available in both Free and Commercial editions, Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution.
As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket, split tickets, and lot more.
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Commercial
Version: 2.5.0
Platform(s): linux, windows, freebsd, osx, sun
Updated: Sun Aug 19 2007
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eSupport is a robust and flexible support solution. Features a stable email > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. Also comes with MS Outlook Integration and SLA's & Escalations!
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Commercial
Version: 3.00.13
Platform(s): linux, windows, freebsd, osx, sun
Updated: Wed Nov 2 2005
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A growing business has at the heart of its evolution the goal of a positive customer experience. Efficient communication is a crucial component to any business, and centralizing the exchange network through which you reach your clients is a key aspect of the success your business will have delivering service and content to its members.
Saeven|CRM is the purification and tempering of a series of technologies that permits you to drive your online presence with greatest control and result. Centralizing client records, providing knowledgebase articles online and in response to ticket exchanges, online discussion, email, and drawing traffic intelligence across all of your sites synergistically giving your client a common ground to interact with all your businesses and departments - Auracle is a tool that has no equal.
PHP5 + mySQL4/5. Desktop client is OSX/Windows/Linux compatible. OSCommerce, VBulletin, Modernbill, Ebay integration + Kayako/Cerberus import available!
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Commercial
Version: 2.0.1
Platform(s): linux, windows, freebsd, osx, sun
Updated: Mon Jan 21 2008
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SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include:
*Email Piping: Create/Modify tickets based on customer emails automatically
*Feature-packed admin and staff section *Flexible Knowledgebase
*AJAX powered user interface
*Advanced ticket Rule wizard
*IMAP/POP3 support
*Downloads : Share with your clients common files such as manuals etc in the download section.
*Multiple skins to match your web design
*Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments
*Quick View Statistics : View ticket and staff statistics in a graphical manner
*Reminders
*Private Messages *Unlimited Companies
*unlimited Departments
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Commercial
Version: 3.0
Platform(s): linux, windows, freebsd, sun
Updated: Fri Mar 16 2007
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iDesk is helpdesk software that allows you to process your daily support requests. It will help you to create a customer support center where you can facilitate eased communications and issue tracking between customers and support staff in one or more departments. iDesk not only provides general ticket handling, but also has POP3 processing, private messaging, announcements, job scheduler, knowledge base, download center, spam handling, statistics, predefined replies and much more.
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Commercial
Version: 1.5
Platform(s): linux, windows, freebsd, osx, sun
Updated: Thu Apr 3 2008
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Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file.
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Free
Version: 0.94.1 Platform(s): linux, windows, freebsd, osx, sun Updated: Fri Nov 2 2007 |
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Member Reviews (18) |
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Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database. This Help Desk Customer Support Web App is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server, FreeBSD and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly. We have just added new sorting features to the help desk, and also the next page feature to help reduce clutter. Now with Email Notification support, and a better design interface. We with support for web hosting using DB Prefixing. The help desk also includes invoicing. We have also just recently updated the software, so check our web site often for updates and new features added to this exciting free project.
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Free
Version: 3.6.2 Platform(s): linux, windows, freebsd, osx, sun Updated: Mon Jan 7 2008 |
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Member Reviews (1) |
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A flexible and easy-to-use helpdesk system written in PHP featuring tickets, knowledgebase and downloads. 100% XHTML 1.0 STRICT/CSS2 compliant output, supports MySQL, SQLite and PostgreSQL databases, PHP4/PHP5 compatibility (safe mode, error_reporting(8), register_globals=off). Other features: Skinnable interface & variety of skins to choose from, powerful registration system, widgets such as timezone viewer, UTF-8 based multilanguage support, converting emails into tickets from a POP3/IMAP account, access to tickets from a WAP device [any WAP phone], RSS/Atom feeds for your tickets and each single ticket, built-in IP-to-Country recognition, activity log with filtering by user/IP etc. Live demo is available.
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Commercial
Version: 1.2.1
Platform(s): linux, windows, freebsd, osx, sun
Updated: Tue Mar 25 2008
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Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.
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Free
Version: v1.0 RC 1 Platform(s): linux, windows, freebsd, osx, sun Updated: Fri Feb 29 2008 |
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Green Desktiny is a software that professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price.
Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers.
You can easily handle requests from your customers with a powerful ticket management provided by this product.
As integrated with Knowledgebase System, this product will help you to create a good Knowledgebase/FAQ with an easy way.
You will have many benefits with this product. It saves your money, free updates for 2 years, no need license checking and you will get full PHP source code for this product.
You will get powerful ticket management, powerful knowledgebase management, unlimited staffs and departments, support multilingual and custom field and many others. This product is fully based-template so you can customize the appearance easily.
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Commercial
Version: 2.2
Platform(s): linux, windows, freebsd, sun
Updated: Fri Feb 15 2008
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QuickTicket, the advanced trouble-tickets and helpdesk management system. Includes, disptaching, automatic notification, calendar planning, management reporting. Also allow location of tickets on map/satellite image (Google). Support several languages: EN, FR, NL. Support several databases: MySQL, SQL server, PostgreSQL, Oracle, FireBird, SQLite, Informix, DB2 and Access.
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Free
Version: 1.7 Platform(s): linux, windows Updated: Fri May 2 2008 |
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Cerberus Helpdesk is an e-mail application which focuses on teams sharing mailboxes. The project was started in January 2002 by WebGroup Media LLC and currently has over 18,979 registered installations.
Some unique benefits of the project include: Fetch & Retrieve(tm), 100% source code, Super Sorter and Virtual Community Tools.
Service Levels allow your team to automatically prioritize inbound e-mail by sender, such as: VIPs, Management, Friends, Paid Support, etc.
Virtual Community Tools allow you to provide helpdesk functionality on any PHP-enabled webserver, such as: knowledgebases, dynamic contact forms and support portals.
The project provides 100% of the source code to free and paid users. Modifications are frequently discussed in the official forums, with developers giving tips on building custom plugins.
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Commercial
Version: 4.0 RC1 (Build 593)
Platform(s): linux, windows, freebsd, osx, sun
Updated: Wed May 7 2008
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Member Reviews (3) |
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| Total: 115 Displaying: 1 - 20 |
Pages: 1 2 3 4 5 6 |
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