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| Total: 115 Displaying: 41 - 60 |
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A Customer Support email based helpdesk system that is entirely hosted for you. Emails are collected from your own POP3 mailbox and appear as "tickets". Once responded to tickets are then marked as closed (nothing ever gets deleted). Responses from Customers are dealt with automatically and are appended to the appropriate ticket, which is then reopened. Features: multiple queues (each queue can have its own email address), multiple operators (which can be limited to specific queues), six different statuses for tickets (NEW, REOPENED, CLOSED, BOGUS, SPAM and DELETED), statistics (including user specified reports), predefined response templates, HTML code generated for you and optional notifications of new tickets.
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Commercial
Version: 1 Platform(s): linux, windows, freebsd, osx, sun Updated: Mon Feb 25 2008 |
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Help desk & support ticketing. We have decided to make iSupport THE ultra-robust & affordable customer support solution. This system includes support ticketing, a knowledge base system (with commenting) and support ticket conversion features. FAQ, announcement & customer testimonial system. Multiple administrator support, extensive administrative panel, support panel and client panel. Email notifications (sorry no email piping.. Yet), unique template system & powerful support ticket organization features. Our easy installation will have most users up and running quickly. Customization is also quite easy, even for the non-programmer. Many additional features are yours as well with iSupport, please come check them out at our website. Live demonstrations available.
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Commercial
Version: 1.8 Platform(s): linux, windows, freebsd, osx, sun Updated: Fri Nov 2 2007 |
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The swDesk Online Help Desk software is an innovative ticket system designed to manage customer requests with greater efficiency and accuracy. An advanced Customer Relationship Management (CRM) application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets and departments allowed, support for attachments, fully customizable web interface and/or email interface, detailed reports and statistics, performance tracking, support for multiple languages, advanced permission settings and more. Additional features include a canned responses tool, tasks manager, reminders, and private messaging. Built on a solid PHP & MySQL platform, swDesk is also an open source application. This is a high end, yet affordable, Help Desk Ticket System that enables your company to provide quality customer service while supporting a high volume of requests.
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Commercial
Version: 1.1 Platform(s): linux, windows, freebsd, osx, sun Updated: Thu Nov 8 2007 |
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A Plus Help Desk is an online customer support system. Admin can search, add, edit, and delete clients, staffs, and support tickets, then reply, reopen or close the tickets. With Built in Mailing list, admin can send bulk-mails to all customers or staffs. With build in FAQ, News and To Do systems admin can add, edit, and delete FAQ, News and make note of things to be done by admin or staffs. Client can view, reopen or close their own support tickets and submit new support tickets.
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Commercial
Version: 2007 Platform(s): linux, windows Updated: Mon Oct 22 2007 |
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Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster.
Tickets submission is by web or email(emails => tickets), supports File attachments. Facil HelpDesk was designed for companies with one or more members of staff or for those who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,etc.
Include feeatures that are available in products of high cost, but with with a economic price. It's documentation is simple. It's use is intuitive you will learn to use it in 5 minutes or less.
Supports three levels login(user, staff member and administrator)
Installation takes 30 seconds, after of uploading files by ftp, email piping requires a new cron job.
Visit the online demo(administrative/staff ) at: http://www.demo.cromosoft .com
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Commercial
Version: 2.0 Platform(s): linux, windows, freebsd Updated: Wed Jul 9 2008 |
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Cheap Help Desk is a powerful help desk and customer support ticket software used by hosting companies, software companies, service related companies, and more. Cheap Help Desk has a huge list of powerful features and easily compares to other support software costing hundreds of dollars. Cheap Help Desk includes the full source code so you can brand it to your company, installs in under 1 minute, password protected admin controls everything, assign unlimited operators and view their performance, set up unlimited departments like sales and support, integrated knowledgebase, easy troubleshooter option answers questions automatically, add unlimited file downloads, add unlimited announcements, and much more. Cheap Help Desk is great for both new companies looking for an affordable help desk, but is powerful enough for established companies looking for lots of features and ease of use. Check out the online demo or download instantly after your purchase.
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Commercial
Version: 2.0 Platform(s): linux, freebsd, sun Updated: Wed Jul 25 2007 |
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Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console, report builder and much more at an incredible price.
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Commercial
Version: 4.0 Platform(s): linux, windows, freebsd, osx, sun Updated: Thu May 10 2007 |
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Costing only $8.00, the professional version of the highly popular Fast Track Sites Trouble Ticket System is extremely affordable. This new and improved version has a large amount of features including: a better GUI, User Administartion, custom problem categories, emailing options, and much much more. This version contains a completely redesigned User Interface, and the underlying code has also been reorganized to allow you greater control over your customer's tickets, and also makes it a better experience for them by allowing them to easily see which ticket are open or closed, and also when they were updated. The new design of the Fast Track Sites Trouble Ticket System Pro Edition also allows for easy changes to it, the stylesheet has been redone for ease of changes.
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Commercial
Version: 1.06.05 Platform(s): linux, windows, freebsd, osx, sun Updated: Tue Mar 6 2007 |
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| Total: 115 Displaying: 41 - 60 |
Pages: 1 2 3 4 5 6 |
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