Customer Support

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HelpConnection.NET will help your company offer superior customer support. If clients don't find their answers in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page). Help desk tickets can be captured from emails, online forms or twitter tweets! Reply via email, online form or twitter too. Other Features: Customizable fields, advanced search functions, nested categories, no limit to number of clients / issues, canned answers (drafts), custom agent security levels, assets manager, tasks/scheduling, etc. Agents and customers can be allowed to upload files, and emails can be converted to tickets. Be sure to customize the emails for your own flavor, change some of the many available settings, and add your own site headers and footers. APIs included.... (show more)

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Soft Contacts .NET is a premier contact manager that allows you to segregate data by sales team, and protect each sales persons contacts. Each sales person may import contacts and companies preserving their research and relationships from previous work. They may also export their contacts if they wish to CSV, pipe delimited, or XML formats. Administrators may also import contacts and export contacts. Send e-mails to contacts, sales teams, and recipient lists. Record your actions for each contact with an unlimited action history, and set reminders for tickle dates and follow-ups. This contact management software integrates with our help desk software, Help Centric, enabling customer matching of help tickets to existing system contacts. Track each sales persons Sales History with reports containing planned, forecast, and actual sales figures. ... (show more)

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Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time. FREE evaluation version has no expiration.... (show more)

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Help Desk Software Features & Benefits Reduced Support Staff Time: Customers/End Users can easily submit a support request through your web site or company Intranet/Extranet. These requests are automatically added to the Help Desk ticket queue, reducing the number of inbound support calls and eliminating the ticket creation process by your help desk support staff. Of course, your support staff can manually add help desk tickets as well. Through the help desk, customers/end users can also track the status of their request through your web site. Organize & Track Requests Across Departments: Distributed Help Desk Software Management allows each department or group within your organization to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk. ... (show more)

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Cute Chat is a full-featured ASP.NET chat software. Nothing else on the market comes even close to it. It includes features such as high load support, moderated chat, font/color/ customization, emoticons, private messaging, private chat room, profanity filtering, ignoring users, file Transfer, and many more! This Ajax based chat system has been the choice of the leading web sites, from around the world, from small to largest Portals for community building, distance learning, live events, romance and dating, online business meetings, support groups, online sales, help desks, chat room hosting, and more . ... (show more)

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The Advanced help desk software was created to deliver a professional help desk management product to service oriented companies. This software have been proven to make customer support up to 3 times faster with half the amount of man power at the same time ensuring the customers are billed correctly. Building up on all of the standard Help desk software available in the market this product achieves superior performance using advanced technologies like AJAX and SQL Server 2008. Designed from ground up to match stringent Web 2.0 standards this is the only W3C compliant web based help desk software available.... (show more)

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Talk 2 Us is India's First Web based Lives Chat Application. You can chat with your site visitors in real time. Live chat software is the cost effective tool that helps you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors can contact your support team for live assistance through Provide Support's live chat system. Talk 2 Us Live chat software can be used on any kind of website, wether it is a dynamic website created in ASP/PHP/.Net or a basic static HTML website. This solution is very useful for any kind of industry, be it a Travel Website, Hotel Website, Weight Loss tips, any industry or manufacturing website or services providers like web designers, hosting, ticketing or any kind of portal.... (show more)

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X3M.Support software is a cost effective online support solution that helps you to sell products online and give superior customer support service.

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miOOt is a visitor tracking and live chat tool, It captures the visitor’s info on a real time basis and provides opportunity to initiate a communication channel with the visitor to your web site. In other words miOOt live chat is your virtual representative and keep watching the visitors and enables one-on-one Live chat assistance in real-time.... (show more)

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OmHelDesk is a web based helpdesk support system, useful for everyone who sells any product / service from the net and provides support. The system enables users of the websites to submit a query / trouble ticket. Visitors get a ticket number and at any given time they can track the progress of their ticket through web based interface. Operator / webmaster can check their queries in their interface and can respond to the queries of the users. System has various interfaces for operators, supervisors and administrators. System also allows creation of various departments, sub departments and is highly scalable. The script has a knowledge base and allows administrators to add articles for their users. ... (show more)