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Help Connection.NET (by Expinion.net)

Rated4.7/5 (9 ratings)
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Publisher
Full featured customer support & knowledge base. Enterprise solution at a small business price.
Product Details

HelpConnection.NET will help your company offer superior customer support. If clients don't find their answers in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page). Help desk tickets can be captured from emails, online forms or twitter tweets! Reply via email, online form or twitter too. Other Features: Customizable fields, advanced search functions, nested categories, no limit to number of clients / issues, canned answers (drafts), custom agent security levels, assets manager, tasks/scheduling, etc. Agents and customers can be allowed to upload files, and emails can be converted to tickets. Be sure to customize the emails for your own flavor, change some of the many available settings, and add your own site headers and footers. APIs included.

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Price
Free
Licence Type
Commercial
Views
3,689
Submitted on
22nd August 2007
Last Updated
29th September 2011
Licence Type
Free Trial
License Price
USD 0
Additional Info
Full trial (no missing features), will time out after 30 days.
Licence Type
Commercial
License Price
USD 1999
Additional Info
Unlimited Agents - One time license fee, full license for one installation.
Licence Type
Commercial
License Price
USD 2000
Additional Info
Source Code: For those wishing to modify the software for their own company/group's use. (Rarely required.) License purchase also required.

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(9 ratings)
Average User Rating: 4.7/5
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