Customer Support

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FreebieScript Live Chat software is a free and effective tool that helps you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors can contact your support team for live assistance within seconds. Whether your online business is travel, real estate, auto sales, web hosting, web design, education, insurance, our live chat service will improve customers' trust and loyalty and increase your sales.... (show more)

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Well documented open source CRM software package to do just about everything! It's 100%, easy to install and can be up and running in minutes!

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Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.... (show more)

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CEMS provide a place to store all the enquiries and a set of functionalities for you to read, write and search for all previous record of enquiries or messages. By using CEMS, you customer can login to the system to send a new enquiry message, read their enquiry's reply, and manage their personal profile. Company support personnel will use CEMS to read new enquiries from customers, reply to the enquiries, and manage customers' profile and company information.... (show more)

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Free ASP Web Based Help Desk Software, this is the best free help desk software. Includes Support for Access or M.S. SQL server for the database backend. Features Help Desk Web Based Installation wizard for easy setup. Knowledge base search, trouble ticket escalation and email support. Zen Help Desk Software is free, professionally designed and developed to enhance your companies customer support needs. Don’t pay for Help Desk Software, download and demo it now for free. We have updated the software to provide better login security. ... (show more)

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This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk “ help desk” application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free. ... (show more)

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Connect with your customers and support issues quickly and efficiently with this easy to use, easy to install FREE script. RealLinkASP allows multiple live chat sessions in real time. Chat sessions are logged to the MSQL database, which can be later searched for quality control purposes and knowledgebase like functions. This script is the perfect addition to any help desk, or online sales environment. ... (show more)

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Version Tracker is a system for making sure users of your application always stay up-to-date. You just use tha Version Tracker server-side ASP script to list what available versions of your product you have. Then, your Visual Basic or ASP application can use the Version Tracker client-side component to check and alert the user if an update exists. The Version Tracker server script publishes available versions as an XML document (sample), so it can be extended onto languages that we haven't covered. ... (show more)

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Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.

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eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues.... (show more)

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Easy to implement live chat script that shows a 'chat now with an operator' button on your web site. When a visitor clicks on it, you (or your staff) will be asked if they want to accept a live chat. Operator console shows information such as geolocation, operating system, browser, referrer, "bread-crumbs" (path taken through site). Co-browsing, push alerts also available. You can monitor multiple sites, with multiple operators (each w/ their own accounts). Each visit in the operator console shows current web page viewed. Free trial!... (show more)

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Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, E-MAIL NOTIFICATIONS, customer profile matching and a feature-rich KNOWLEDGE BASE make your support team highly productive. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! This help desk system even interfaces with our other applications for: SHOPPING CART (WEB STORE), Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS.... (show more)

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Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.... (show more)

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A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

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Award winning, web-based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers... inexpensively. * This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!) * Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.) * Source code, manuals and support included, for only $249. * Visit for online demo.... (show more)

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TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don´t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site.... (show more)

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Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives... (show more)

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Help desk manager supports unlimited users, reps and admins. Supports unlimited priorities and categories. Each admin can have their own set of permissions. Supports ticket attachments. 100% browser based configuration. MS Access and SQL server compatible. Source code included.... (show more)

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A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more.

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Absolute Live Support is a Complete eCRM Live customer support Help Desk system. Increase your sales by providing live customer support on your site. This is not a hosted application, Absolute Live Support runs under your own domain on your own site. Developed using 100% pure ASP code, there are No DLLs to install, It supports Access and SQL Server databases,unlimited users and departments (get your whole staff to work with the system), visitor tracking and proactive chat (invite to chat), canned commands, detailed stats and much more (Also available in ASP.NET).... (show more)