Help Connection.NET (by

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Help Connection.NET (by Hosting Promo

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HelpConnection.NET will help your company offer superior customer support. If clients don't find their answers in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page). Help desk tickets can be captured from emails, online forms or twitter tweets! Reply via email, online form or twitter too. Other Features: Customizable fields, advanced search functions, nested categories, no limit to number of clients / issues, canned answers (drafts), custom agent security levels, assets manager, tasks/scheduling, etc. Agents and customers can be allowed to upload files, and emails can be converted to tickets. Be sure to customize the emails for your own flavor, change some of the many available settings, and add your own site headers and footers. APIs included.

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Listing Details

Filed in:
Scripts / ASP.NET / Scripts & Controls / Customer Support
Scripts / ASP.NET / Scripts & Controls / FAQ & Knowledgebase
Submitted on:
Last Updated:
Sep 29, 2011 
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License & Pricing Information

License Type:
Free Trial
$0.00 USD
Additional Info:
Full trial (no missing features), will time out after 30 days.
License Type:
$1,999.00 USD
Additional Info:
Unlimited Agents - One time license fee, full license for one installation.
License Type:
$2,000.00 USD
Additional Info:
Source Code: For those wishing to modify the software for their own company/group's use. (Rarely required.) License purchase also required.

Editor Review

HelpConnection.NET is more than just a helpdesk script. It is a bag full of professional customer support tools — a self-service client support portal, a social reputation tracker and several built-in back office tools such as task management and memo sharing — built seamlessly into a product that is truly designed to aid in customer support. Read full review >

Bottom Line: Yes, I would recommend this to a friend

User Reviews 

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Average Member Rating: 4.67/5