Help Desk

Collection of commercial and free PHP Support Helpdesk Scripts. Helpdesks allow you to offer customer support by handling email as tickets and offer the ability to track tickets, manage canned replies and setup auto-responders.

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Inout Support Desk Manager - a PHP Helpdesk Script
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Inout Support Desk Manager is a powerful, feature rich, easy to use customer support script that works on PHP + MySQL. It helps you to handle your client's tickets and projects. Features Include # Gmail Like Interface # Custom Project Section #
Unlimited clients and staffs # Unlimited support tickets and projects # Unlimited Products # Custom privileges to staffs # Email alerts # Ticket/project starring # Ticket rating # Attachments with each post # Tag notes to post # Upload attachments along with posts # Signature for posts # Point system for staffs # Private message for staffs # Multi language support # multi theme support # Detailed system statistics # Payment statistics # PayPal payment gateway # Client/staff logs # Question Bank # Knowledge Base # Unlimited articles # Easy Article editing with WYSIWYG editor # Article keyword tagging # Article rating #FREE install, support & updates #Online Demo.... (show more)
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- Rated 2.79 out of 5
- 1 Member Review
- Views: 8,519
- Price: $149
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LiveAgent - Help Desk Software & Live Chat
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LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat
invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.... (show more)
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- Rated 4.07 out of 5
- 48 Member Reviews
- Views: 23,809
- Price: $0
HESK - a simple, secure and FREE user friendly help desk!
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Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to
and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file. Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.... (show more)
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- Rated 4.68 out of 5
- 187 Member Reviews
- Views: 77,986
- Price: Free
Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost
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An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Staff can be assigned roles and can manage tickets within
selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many more... (show more)
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- Rated 4.57 out of 5
- 15 Member Reviews
- Views: 3,834
- Price: Free
OpenSupports - FREE Support Center and Help Desk
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OpenSupports is a PHP-MySQL script, a support center for your website. You can create staff members who will help you to answers user's tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer
by your staff members. On the official site you will find manuals, demos and all the information you need to aplied it. A script totally recommended,OpenSupports can be the solution for many webmasters.... (show more)
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- Rated 2.63 out of 5
- 0 Member Reviews
- Views: 6,463
- Price: Free
All In One Support Desk System
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wordDev Support Desk is All-In-One tickets system offering many features such a Live Chat, Support Tickets with priority, multiple Department, multiple user, client management, FAQ, bugs, online payment, product showcase, Service for sale, multiple
language and much more ... (show more)
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- Rated 1.67 out of 5
- 0 Member Reviews
- Views: 515
- Price: Free
Ant Helpdesk
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Ant Helpdesk is a web based open-source helpdesk system designed to share your files and requests over the web . Ant Helpdesk lets you create requests , upload files , write replies and much more ...
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- Rated 2.62 out of 5
- 0 Member Reviews
- Views: 883
- Price: Free
PHPBack | FREE and Open Source Feedback System
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PHPBack is feedback a web application that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really efective even if you have a community project
or a commercial project. Since PHPBack is an open source project under GNU GPL, you can download it for free and modify it if you want.... (show more)
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- Rated 1.53 out of 5
- 0 Member Reviews
- Views: 816
- Price: Free
HelpDeskZ
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HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets. Stop wasting time writing
the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies. Customize the data collected from users when submitting a ticket to help get straight to the issue. You can easyly change the look of your helpdesk with only html knowledges because HelpDeskZ use Twig as template engine. HelpDeskZ can be translated easyly to any language.... (show more)
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- Rated 3.22 out of 5
- 0 Member Reviews
- Views: 1,030
- Price: Free
RUSS RedIcon User Support System
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RedIcon User Support System “RUSS” is a easy to install, configure and maintain PHP/MySQL powered software for your company with lots of features. Built on top of another RedIcon product “RUMSY”, RUSS is extremely fast and optimized.
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- Rated 0.72 out of 5
- 0 Member Reviews
- Views: 311
- Price: Free
Repair Status Script for PC Repair Shops
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The Repair Status Script allows PC Repair shops to provide a simple interface to customers to check the status of their PC's repair. Includes Administration interface for simple management. Requires PHP 5.2+ and MySQL Server 5.0+ TO DOWNLOAD, CLICK
THE "DOWNLOAD ZIP" ON THE RIGHT SIDE OF THE SITE.... (show more)
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- Rated 1.88 out of 5
- 0 Member Reviews
- Views: 736
- Price: Free
Help Desk / Live Chat Software - a free PHP help desk
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FREE Help Desk/ Live Chat Web-based & Desktop Software, unlimited tickets, categories, knowledge base and more.
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- Rated 1.71 out of 5
- 0 Member Reviews
- Views: 1,055
- Price: Free
Free Help Desk
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Free open source help desk system with great features like email notification and self ticket creation and registration. Version 2.0 has been re-written from the ground up to be fast and secure.
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- Rated 2.38 out of 5
- 1 Member Review
- Views: 2,959
- Price: Free
Support Incident Tracker
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Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites,
technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.... (show more)
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- Rated 2.69 out of 5
- 0 Member Reviews
- Views: 5,674
- Price: Free
HelpDEZK
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It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an
support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels. HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used. ... (show more)
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- Rated 2.60 out of 5
- 0 Member Reviews
- Views: 1,629
- Price: Free
iKode Helpdesk X - Pioneering of Customer Support Solution
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iKode Helpdesk X, a pioneering web based customer service solution for your internal and external IT help desk. It is used by thousands of companies worldwide. There are 8 language package, which is English, Deutsch, Bulgaria, French, Magyar, Portuguese,
Greek and Chinese What's new in this version 4.0: - New User interface - Easily Customize Support Sidebar - Create unlimited department alias on the fly. - Shareable Knowledge Base Article - Added New Language package - General Code optimization - Several Bugs Fixed - And More...... (show more)
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- Rated 2.14 out of 5
- 1 Member Review
- Views: 3,256
- Price: Free
osTicket STS
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osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can
also view ticket status online using their email/ticket# to login. Alot of built in security features and more.... (show more)
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- Rated 4.26 out of 5
- 3 Member Reviews
- Views: 16,203
- Price: Free
Simple Help Desk Software , A Free PHP Web App.
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Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets. Administrators resolve trouble tickets,
special administrators can be assigned to only see particular priorities or categories of help desk calls. The software comes with an easy to use install script making it possible for little computer knowledge to get the software setup.... (show more)
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- Rated 2.90 out of 5
- 0 Member Reviews
- Views: 18,167
- Price: Free
Trellis Desk
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Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics,
advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.... (show more)
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- Rated 4.28 out of 5
- 1 Member Review
- Views: 29,229
- Price: Free
SupportAerie
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SupportAerie is an open source support script. It blends the idea of a normal contact form together with a ticketing system to create the only support script you will ever need to satisfy your customers. Customers are after simplicity and an an easy to
use interface, and SupportAerie can provide those necessities for the customer. A lot of the support scripts available today offer 'too much', and customers often complain about not being able to create support requests etc properly due to the complexity of today's support scripts. SupportAerie only provides the customer with what he/she needs, making SupportAerie one of the best and easiest to use support scripts of today's technological generation.... (show more)
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- Rated 1.50 out of 5
- 0 Member Reviews
- Views: 3,107
- Price: Free

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