Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost

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An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Staff can be assigned roles and can manage tickets within selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many more

Visit publisher site: Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost
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    Rated 4.57 out of 5 (186 ratings)
  • 15 Member Reviews
  • Views: 3,834
  • Price: Free

Listing Details

Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
Submitted on:
Last Updated:
Oct 22, 2017 
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License & Pricing Information

License Type:
$0.00 USD
Additional Info:

User Reviews 

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Average Member Rating: 4.57/5

Displaying 1-5 out of 15 reviews

  • The ticket desk is very customizable and easily allows the user to update settings. The installation wizard installed without issue in only a few minutes. Very pleased with the simplicity and functionality of the application.

  • We have been searching for a support ticket system for quite a while. We are a small company and did not want to be held ransom by the large SaaS software services. This is a perfect solution for us. It is simple, sold and works perfectly. Support is outstanding, We recommend this solution to any small company looking for a "Big Company" solution without the high fees.

  • absolutely astonishing. free with no limitation and cost make it powerful and a top choice.

  • This is the best helpdesk app I have found! Give it a try and you will not regret.

  • Very nice ticketing system, solved all my needs

See all 15 reviews for Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost