HESK - a simple, secure and FREE user-friendly help desk Sponsored
Hesk is a modern mobile-friendly PHP help desk script that runs with a MySQL database. It allows you to set up a ticket-based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web-based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket, multi-factor authentication and more. Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file.