Live Agent - Realtime Helpdesk and Live Chat software
Live Agent is full featured helpdesk and live chat software integrated into one powerful support platform.
Your customer needs help and it doesn't matter if he requested it by email, chat or call. Handle it all in one place, in same user interface and in same conversation.
It can handle multiple POP3 accounts, automatically turn customer emails into support tickets that can be efficiently managed based on status, department and priority. Automatize whole process with powerful ticket routing, predefined messages, customize email templates, manage support staff according to real-time statistics.
Feel free to signup for free trial.
Listing Details
- Version:
- 2.0.3
- Filed in:
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Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
- Submitted on:
- Last Updated:
- Oct 22, 2011
- Publisher:
- QualityUnit, LLC Other listings by this publisher
License & Pricing Information
- License Type:
- Free Trial
- Price:
- $0.00 USD
- Additional Info:
- 20 days unlimited features and support
- License Type:
- Commercial
- Price:
- $19.00 USD
- Additional Info:
- Pay as you go license
- License Type:
- Commercial
- Price:
- $499.00 USD
- Additional Info:
- Downloadable version installed on your server
User Reviews
Add/Edit Your ReviewDisplaying 1-5 out of 5 reviews
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After trying the free version I found it to be totally useless. I wish these people would stop offering a free version if it is not what they say it going to be. As with a previous referer I found that the free version stops working unless you enter a random code, this sucks as it is reported that the free version is a full working product other than being limited to one email address. Why the other restrictions that were not stated?
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After a while, the free version stops working unless you enter a random code that changes every time you change screens. At every ticket that you view or close or answer, a pop up will appear that you have to enter a code to proceed. So you'll be entering a random code hundreds of times a day just to keep using the free version.
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This is exactly what we needed. We used other vendor helpdesk, but it was too slow, too big, too expensive. Your application cost nearly nothing comparing to your competition and we have no problems to process 5 times more emails/tickets as we did before. Great work. Also development plans are promissing and the best is, that all of these features I will get for free :-) Just keep rolling
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SupportCenter has User Interface, about which dream all support agents. Fast, efficient, full of features you can't find in other helpdesk softwares.
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Hello. We use in company supportcenter few weeks and it is a big difference from helpdesk software we used in the past. It is fast and really simple for agents. Every information is just one click from you and all on the right place. This is what support agents needs: Fast, simple, intuitive, full of features I hope this input will help somebody to decide.
In next release we plan to remove this restriction of retyping of number into message in Free version. In each case, if you will upgrade to unlimited version, you will not have problems like this. It cost just $99 - we spent on development thousands hours and we offer it to all for very low price comparing to development costs.
Upgrade to unlimited version just for $99 will solve your problem.