LiveAgent - Help Desk Software & Live Chat

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LiveAgent is the only customer service software that integrates all communication channels neatly into one place.

Integrated communication channels:
- Email Help Desk - Ticketing, Rules, SLA
- Live Chat - real time live chat, proactive chat invitations, live monitoring
- Video Call - real time video call with your customers just like with Skype
- Phone - connect your phone number, answer and store all phone calls directly from LiveAgent
- Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions
- Facebook & Twitter - answer facebook messages or tweets

LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

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    Rated 4.20 out of 5 (105 ratings)
  • 45 Member Reviews
  • Views: 23,321
  • Price: Commercial

Listing Details

Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
Submitted on:
Last Updated:
Nov 27, 2016 
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License & Pricing Information

License Type:
Free Trial
$0.00 USD
Additional Info:
14 Free Trial
License Type:
$19.00 USD
Additional Info:
License Type:
$29.00 USD
Additional Info:
Ticket + Chat
License Type:
$39.00 USD
Additional Info:

User Reviews 

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Average Member Rating: 4.20/5

Displaying 1-5 out of 45 reviews

  • The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs. Contact forms replaced our email address on our contact page, so no more spam bot emails are being received.

  • The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.

  • The most comprehensive help desk solution available. Twitter and Facebook integrations are quickly enabled. I'm able to easily run LiveAgent from my phone when I'm on the go.

  • We love it. More than just chat, you can see how many customers are on the site, where they live, what page they're on, and more. We use it for integrated communication with our clients. Highly recommend.

  • Overall we have been happy with the agent interface to manage tickets. Canned messages, triggers and views are all easy to setup and manage. Simple workflow and powerful reporting make LiveAgent an excellent choice for online organizations.

See all 45 reviews for LiveAgent - Help Desk Software & Live Chat