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LiveAgent - Help Desk Software & Live Chat

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LiveAgent is the only customer service software that integrates all communication channels neatly into one place.

Integrated communication channels:
- Email Help Desk - Ticketing, Rules, SLA
- Live Chat - real time live chat, proactive chat invitations, live monitoring
- Video Call - real time video call with your customers just like with Skype
- Phone - connect your phone number, answer and store all phone calls directly from LiveAgent
- Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions
- Facebook & Twitter - answer facebook messages or tweets

LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

Visit publisher site: LiveAgent - Help Desk Software & Live Chat
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    Rated 4.23 out of 5 (107 ratings)
  • 47 Member Reviews
  • Views: 23,375
  • Price: Commercial

Listing Details

Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
Submitted on:
 
Last Updated:
Feb 27, 2017 
Publisher:
Other listings by this publisher

License & Pricing Information

LICENSE #1
License Type:
Free Trial
Price:
$0.00 USD
Additional Info:
14 Free Trial
LICENSE #2
License Type:
Commercial
Price:
$19.00 USD
Additional Info:
Ticket
LICENSE #3
License Type:
Commercial
Price:
$29.00 USD
Additional Info:
Ticket + Chat
LICENSE #4
License Type:
Commercial
Price:
$39.00 USD
Additional Info:
All-inclusive

User Reviews 

Add/Edit Your Review
Average Member Rating: 4.23/5

Displaying 1-5 out of 47 reviews

  • LiveAgent helps us in communication through multiple channels with our customers. Advantages: friendly, easy to navigate interface, many features, connects multiple communication channels, rules and automation.

  • We use LiveAgent every day for chat sessions and answering customers' emails. We mostly like time tracking feature and Facebook integration.

  • The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs. Contact forms replaced our email address on our contact page, so no more spam bot emails are being received.

  • The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.

  • The most comprehensive help desk solution available. Twitter and Facebook integrations are quickly enabled. I'm able to easily run LiveAgent from my phone when I'm on the go.

See all 47 reviews for LiveAgent - Help Desk Software & Live Chat