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Average Member Rating: 4.07/5

Fairly priced help desk software

Reviewed by Larry on Tue, 4th April 2017
Rating: 5 - Excellent

LiveAgent is one of the most complex help desks we tried, that's why we use it for 2 years now. There are regularly new updates that improve functionality, ease of use, and the style / look of the interface.

Easy setup process

Reviewed by Frederick on Tue, 28th March 2017
Rating: 5 - Excellent

LiveAgent helps us in communication through multiple channels with our customers. Advantages: friendly, easy to navigate interface, many features, connects multiple communication channels, rules and automation.

Using LiveAgent for 3 years

Reviewed by Hane on Tue, 7th March 2017
Rating: 5 - Excellent

We use LiveAgent every day for chat sessions and answering customers' emails.
We mostly like time tracking feature and Facebook integration.

Great collaborative help desk software

Reviewed by Kevin on Fri, 22nd July 2016
Rating: 5 - Excellent

The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs. Contact forms replaced our email address on our contact page, so no more spam bot emails are being received.

Best help desk we have tried

Reviewed by Sergey on Mon, 18th July 2016
Rating: 5 - Excellent

The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.

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