LiveAgent - Help Desk Software & Live Chat

LiveAgent is the only customer service software that integrates all communication channels neatly into one place.

Integrated communication channels:
- Email Help Desk - Ticketing, Rules, SLA
- Live Chat - real time live chat, proactive chat invitations, live monitoring
- Video Call - real time video call with your customers just like with Skype
- Phone - connect your phone number, answer and store all phone calls directly from LiveAgent
- Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions
- Facebook & Twitter - answer facebook messages or tweets

LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

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    Rated 4.07 out of 5 (120 ratings)
  • 48 Member Reviews
  • Views: 23,809
  • Price: Commercial

Listing Details

Filed in:
Scripts / PHP / Scripts & Programs / Customer Support / Help Desk
Submitted on:
Last Updated:
Aug 31, 2018 
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License & Pricing Information

License Type:
Free Trial
$0.00 USD
Additional Info:
14 Free Trial
License Type:
$19.00 USD
Additional Info:
License Type:
$29.00 USD
Additional Info:
Ticket + Chat
License Type:
$39.00 USD
Additional Info:

User Reviews 

Add/Edit Your Review
Average Member Rating: 4.07/5

Displaying 1-5 out of 48 reviews

  • LiveAgent is one of the most complex help desks we tried, that's why we use it for 2 years now. There are regularly new updates that improve functionality, ease of use, and the style / look of the interface.

  • LiveAgent helps us in communication through multiple channels with our customers. Advantages: friendly, easy to navigate interface, many features, connects multiple communication channels, rules and automation.

  • We use LiveAgent every day for chat sessions and answering customers' emails. We mostly like time tracking feature and Facebook integration.

  • The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs. Contact forms replaced our email address on our contact page, so no more spam bot emails are being received.

  • The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.

See all 48 reviews for LiveAgent - Help Desk Software & Live Chat