Help Desk

Easy Installation Installing SA Helpdesk is easy and takes only a few minutes. A tutorial is provided to setup the system on WAMP. Ticket Management SA Helpdesk provides a no-nonsense tickets management page that would let admins and staff members to track every ticket efficiently. Status Filters There are numerous filters and search options available to let you find tickets across the help desk system. User Management There are options for creating and editing users for staff and customer portal. Knowledge Base SA Helpdesk has a built in search able knowledge base....
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Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file. Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file....
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Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website....
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A flexible and easy-to-use helpdesk system written in PHP featuring tickets, knowledgebase and downloads. 100% XHTML 1.0 STRICT/CSS2 compliant output, supports MySQL and SQLite databases, PHP4/PHP5 compatibility (safe mode, error_reporting(8), register_globals=off). Other features: Skinnable interface & variety of skins to choose from, powerful registration system, UTF-8 based multilanguage support, converting emails into tickets from a POP3/IMAP account, access to tickets from a WAP device [any WAP phone], RSS/Atom feeds for your tickets and each single ticket, built-in IP-to-Country recognition, activity log with filtering by user/IP etc. Live demo is available....
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Increase your support level and consolidate all of your organization's e-mail into a single area with a powerful, easy to use web based help desk software With HDesk you will be able to reduce the workload, time spent on providing support and increase production and team collaboration. Our helpdesk software is loaded with important features such as custom fields, mass replies, saved searches, rss feeds, advanced statistics and graphs, canned replies, knowledgebase and many more....
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Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by web or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron. Visit the online demo at: http://www.demo.cromosoft .com Special Discont for OISV members contact support....
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You can install Ticket Support Script on ALL your websites. Ticket Support Script will work on any web browser - Internet Explorer, Mozilla, Netscape, Opera, Safari, etc... With 3 simple steps you will have Ticket Support Script installed on your website. Multiple support members - create as many support operators as you want. You can create operators to only view and reply the tickets or administrators to manage operators and options. File uploads - allow or disallow files uploading when posting or replying to a ticket. Built-in search engine helps you find a ticket using ID, name or email address. Ticket Status - create different ticket statuses - Replied, Currently processing, Closed. Ticket Category - let users specify the category for each ticket - Sales, Technical, Billing, etc. You receive full source codes and you can modify them. With Ticket Support Script you can be 100% sure that you will receive all clients requests and they will read your replies! FREE installation....
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SupportAerie is an open source support script. It blends the idea of a normal contact form together with a ticketing system to create the only support script you will ever need to satisfy your customers. Customers are after simplicity and an an easy to use interface, and SupportAerie can provide those necessities for the customer. A lot of the support scripts available today offer 'too much', and customers often complain about not being able to create support requests etc properly due to the complexity of today's support scripts. SupportAerie only provides the customer with what he/she needs, making SupportAerie one of the best and easiest to use support scripts of today's technological generation....
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If you sell any products or services online, hosting a Help Desk will enhance your customer satisfaction. Instead of losing emails to spam filters or losing track of communication, you can manage all of your customer issues on the Web with ease. Miniweb 2.0 Help Desk is a powerful yet inexpensive application that gives you that extra edge in customer support. It comes with a standard ticketing system and allows multiple admins to manage the tickets. Issues can be searched and tracked to prevent them from happening again. Other features include Web posting, scripted replies, file attachment, custom billing and payment collection, email and text alerts, and many options to operate the Help Desk. Setup is very easy. Only 3 codes are required to integrate it with your site. It will fit your Web design 100%. Try out the demo to decide if this is for you! ...
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It allows you to add a form on your website where customers can create support tickets. You can then respond to these in the admin panel.

Features: -View how many open, closed or active tickets, users and groups you have -View how many tickets have been assigned to you -Quickly add new tickets, users and groups from the side menu -Change the settings for reply emails, like the subject, footer, no-reply email, etc. -Arrange all the tickets, users or groups by their name, email, status, etc. -Easy integration into your existing projects, just by including one PHP file -An easy installation – get it up and running in seconds...
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BPHelpDesk is a script for remote technical support. Client can register, and purchase support package. When he has a problem he can open ticket and get support. Technician may watch tickets, provide support using "Logmein rescue" software and report hours, he spent. Administrator can create technician accounts and manage other of the application. ...
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Web Invoice is an invoicing and Help Desk Solution all-in-one with SMS and LDAP support, created to cater to the Small to medium sized Service business. Some of its Popular features are the following. Create Service requests via customer/End-User login or via incoming Email. Create Appointments Estimates and templates which you have the ability to add parts and labor into and then transfer to an invoice when the job is done, or create an invoice directly. Feature rich Inventory module handles thousands of items with its corresponding labor. The checklist feature ensures the job is done and reminds you when it isn�t. Emailing Invoices and service requests are seamless. You can create an invoice from an existing Service Request. You can Mass Email Invoices and Newsletters. You can Program Labor Presets for quick labor Insertions, and Help Desk Presets for quick Service request answers. Create Templates,contract bill reminders. Fully UTF-8 Compatible ensures multi language and Currency...
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